Fundraising Operations Assistant - Edinburgh

**Location: Edinburgh, Scotland.

Valid unrestricted work authorization in the country in United Kingdom  is required at the time of application for this position.

Office presence: office presence required 2 days/week - flexibility to work from home beyond that

Position Status: Full-time, permanent

Salary: Salary range for this role is between GBP 27,280 to GBP 32,400 commensurate based on experience** **

About Mercy Corps**
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

The Team
The Fundraising Development team drives and supports Mercy Corps’ strategies for restricted funding, unrestricted funds and brand profile raising. Our Fundraising Operations (FundOps) team is the “Engine” of the Fundraising Development team, managing internal processes and procedures to ensure the smooth running of our fundraising activities.  The FundOps team does not fundraise directly, rather we process income from donors and work with Finance and reconcile our voluntary income on a daily and monthly basis.

The Position
We are looking for an enthusiastic Fundraising Operations Assistant to support the Fundraising Operations team with efficient and effective processing of gifts and accurate recording and updating of supporters’ data and to provide excellent supporter care to those who contact Mercy Corps. The role supports the wider Fundraising Development team to enhance donor stewardship pieces.
 
Essential Job Responsibilities
PROCESSING

• Maintenance of appropriate records (eg batches, scans)
• Recording of all gifts on the database (Raiser’s Edge)
• Responsible for all daily gift processing (including the handling of cash)
• Ensure Gift Aid declarations are recorded on the database (Raiser’s Edge)
• Manage website donations and all third-party donation sites
• Manage the recording of email subscribers and email communications within the database (Raiser’s Edge and Action Kit)
• Maintain process notes for gift processing, acknowledgement and data imports

STEWARDSHIP

• Run and manage the thanking of all gifts, including personal and special thank you’s
• First point of contact for the fundraising telephone line, postal donations and letters, and fundraising email communications
• Support fundraising development team with communications to their donor groups, in particular stewardship and local engagement.
• Feed into and assist with the implementation of supporter journeys in conjunction with the wider Fundraising Development team.

FINANCE AND REPORTING

• Assist with processing of month end gifts
• Assist with the production of financial reports
• Assist the Fundraising Operations Officer and Manager with reporting as needed

OTHER RESPONSIBILITIES

• Remain vigilant with Data Protection Regulations, Fundraising Regulator Legislation and GDPR Legislation and ensure teams compliance

The successful candidate will not only have the right experience on paper but also be someone who lives and breathes our culture and values, with a visible passion for the work we do and a desire to tell our story.

**Accountability

**Reports Directly To: Senior Manager, Fundraising Operations Europe
Works Directly With: Fundraising Operations Officers, wider fundraising team members

Accountability to Participants and Stakeholders
Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Knowledge and Experience

• Experience of working with a fundraising or similar CRM or relational database (with substantial volume of records and variety of interactions) for marketing, engagement and/or fundraising to input data, extract reports and conduct analysis.
• Experience of Raiser’s Edge would be an advantage but is not essential.
• Experience / exposure to donor care or a customer service role
• Experience in processing gifts
• Knowledge and experience of using MS Excel

Success Factors

• Strong administration and organisation skills, especially the ability to deal with changing priorities, often at short notice and able to work well under pressure
• Confident communicator to provide a positive experience for volunteers, donors and partners
• Highly focused team player
• Excellent attention to detail
• Skilled in anticipating and solving problems and communicating issues, involving others as needed
• An exposure to and interest in international development issues is important, along with empathy for MC's mission.

Living Conditions
The position is based in Edinburgh, with the post holder expected to be in the office at least one day a week, with more regular visits needed as and when supporter communications/appeals are posted out. There may be requirements for some very occasional travel.
MCE team members represent the agency both during and outside work hours. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all Mercy Corps locations.
Fostering a diverse and open workplace is an important part of Mercy Corps’ vision.  Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.
**Candidates must have the right to work in the UK at the time of appointment.

Diversity, Equity & Inclusion**
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme**.** We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.