Functional Application Manager

Job description

12 month fixed term contract / full time

Greenpeace is a global campaigning network. It comprises 26 independent National/Regional Organisations and a coordinating organisation, Greenpeace International. Greenpeace uses peaceful, creative confrontation to expose global environmental problems and develop solutions for a green and peaceful future.

Greenpeace International is looking for a Functional Application Manager to maintain and improve the Collaboration Tool suite, support the adoption and increase of system and feature usage amongst end users, ensure solid integrations with other systems, and manage proper back end set-up.

As a Functional Application Manager within the Greenpeace International (GPI) Information Technology Unit, you will report to the Functional Application Management Team Leader. In your role you are responsible for the continuity of managing global applications offered and related business processes, change and release management, service catalogue and service levels in order to provide the Global Network with IT systems that have the right functionality, and which are performing as agreed. You will be working in the team that manages the Collaboration tool suite (Slack, Zoom, Asana, Google Workspace, Greennet, DocuSign).

In this role you will:

• Maintain a comprehensive overview of all global applications offered and supported by Greenpeace International in order to help ensure consistency and continuity in the use of these systems. Specific focus will be on the Collaboration toolset

• Handle incidents and functional change requests relating to global applications

• Execute problem management: coordinate the problem solving processes, by external or internal suppliers, and guard their progress in order to guarantee sufficient and timely resolutions

• Assess user needs, plan, monitor, test, and implement changes to our systems in order to ensure their evolution in a controlled manner

• Manage and monitor Service level management (SLAs) in order to guarantee performance as agreed with Greenpeace NROs

• Communicate with internal and external stakeholders about incidents, service requests, changes and projects in order to facilitate decision-making, gather end user needs, and keep all parties informed

• Provide end user support and training to support and increase adoption of the systems you are responsible for

• Engage with end users through Communities of Practice to increase adoption of the toolset and improve usage of its different features

• Support the Product Owner in reaching the vision of providing the best collaboration user experience possible

• Coordinate production and user acceptance testing for new releases of the systems in order to guarantee quality and acceptance of these systems

• Create documentation of (changes in) systems through development of manuals and training material in order to ensure all technical, architectural and end user documentation of the relevant systems is kept up to date

Job requirements

What we’re looking for:

• Bachelors or masters level of thinking

• Minimum of 5 years of work experience in application management

• Excellent communication skills

• Strong analytical skills

• Hands-on experience with business analysis, software testing, documentation and training

• Experience in end user support and assisting users in solution finding

• Experience with delivering training to end users

• Proactive mindset

• Knowledge of Zoom, Asana, Slack & Google Workspace is preferred

• Experience working in an international and culturally diverse environment

• Fluent in English, both verbal and written, and preferably one other foreign language

What you can expect:

The team you’ll work in consists of 5 Functional Application Managers. The Collaboration Team is a cross functional team, working together in an agile fashion, led by the Product Owner Collaboration. The Collaboration Team supports the project CollabLab which aims to support teams throughout the GP Network to improve their collaboration practices. Each team member focuses on 3 main tools, and together they aim to provide the best collaboration tool set to the Greenpeace Network. The Functional Application Management team is part of the Tech Department, which has increasing Digital Maturity across the Greenpeace Network as a priority.

You’ll be encouraged to develop both personally and professionally, taking advantage of the wide range of learning and development opportunities available to our staff. Staff can also join global communities on several social activities, well-being topics, and Equity, Diversity & Inclusion.

Please visit the careers site here**,** to learn more about working for Greenpeace.

To Apply

If you share our vision, please click 'apply for this job' below, to begin your application.

To apply for this role, we require you to answer a selection of key criteria and upload your CV (in English) via our online application form.

Addressing the key criteria is an important part of your application. We will be looking for evidence that demonstrates your skills and experience in these areas. Use examples where possible, to draw attention to experience, knowledge, achievements and skills gained in past employment or voluntary/leisure activities, provided they are relevant to the post.

It’s advisable to prepare your responses to the key criteria before starting your online application, as you are unable to save and return to it at a later date.

If you have any questions about this vacancy or the application process, please email us at recruitment.int@greenpeace.org. Please note that all applications have to be filled out via the website and can't be submitted via this email.

Greenpeace International is an equal opportunity employer with a longstanding commitment of providing a work environment that respects the dignity and worth of each individual. We recognise and value the benefits and strengths that diversity brings to our employees and the whole organisation and we thrive in an environment that encourages respect and trust. We do not discriminate in employment opportunities or practices on the basis of age, ancestry, citizenship, colour, disability, ethnicity, family or marital status, gender identity or expression, national origin, political affiliation, race, religion, sex, sexual orientation and would like to invite you especially to apply!

CLOSING DATE: Monday 2nd of January 2022, 23:59 CET