Field Operations Manager

Are you great at organizing and love leading a team? Do you thrive in making operations run smoothly and efficiently? Are you a tech-savvy leader who enjoys using technology to solve problems? If this sounds like you, then the role of Field Operations Manager could be your next exciting opportunity.

The Company

Tiko (previously known as Triggerise) believes in a world where all youth have the power to choose where, when, and how they meet their sexual reproductive health needs. Our digital platform delivers scalable and verifiable sexual reproductive health services for young people in 5 main markets in Sub Saharan Africa - Kenya, Ethiopia, Uganda, South Africa and Burkina Faso. We work together with local communities and use nudges like reminders, discounts, and reward points to encourage our users to access and use sexual and reproductive health services. We also support our users in becoming micro-entrepreneurs and adding value to their economies.

Tiko has offices in South Africa, Kenya, Ethiopia, the Netherlands and Portugal. Globally, our team consists of 160 enthusiastic, international colleagues. Whether you are working from our biggest office in Nairobi, the fast-growing office in South Africa, or from home, our people are young and our culture is global and dynamic. Our work environment is fast-paced, informal, and friendly. You can learn more about what being part of Tiko is like here.

We are open to hybrid work for this position and will happily accept applicants from Kenya.

The Job

As a Field Operations Manager, you will oversee the implementation and success of all field operations, ensure efficient workflows, and lead your team to execute their responsibilities effectively. You will work with the utmost attention to detail and significantly impact our organisation's strategic trajectory.

Key responsibilities will include:

• Organising and optimising operational processes ensures the teams' efficient functioning and delivers verifiable and sustainable results.
• Ensuring the quality and effective functioning of ecosystems in your operational area and giving directions on setting up new ones.
• Manage and support partners in our ecosystems, ensuring they value the benefits of working with our platform.
• Ensure that changes and improvements on our tech platform are effectively rolled out and implemented in the field, and proactively provide feedback to the tech teams.
• Enabling the flow of information between your team and the rest of the organization and between yourself and the company management team
• Expanding the impact of our products and brands through implementation and growth
• Leading and developing the individuals within your team involves providing guidance, support, and mentorship as needed. It also involves recognizing and addressing any existing skill gaps and working to enhance your team members' overall skills and capabilities.
• Involve yourself and assist colleagues with other projects as needed.

About you

You are a strategic thinker with a passion for execution and a meticulous eye for detail. You have a deep-seated commitment to delivering favourable results and an ability to inspire your team. Your understanding of operational procedures and ecosystem management allows you to seamlessly balance macro-level planning with micro-level implementation. You are adept at problem-solving and can communicate, engage, and foster relationships with partners.

Qualifications:

• A minimum of 5 years of experience in operational leadership within a global NGO.
• Experience working in the public health services sector is mandatory.
• Proven experience in organising multiple tasks/projects simultaneously and making data-driven decisions
• Experience managing a multidisciplinary operational team.
• Demonstrated leadership abilities with a proven track record of managing field operations teams to achieve KPIs.
• Technologically savvy, proficient in operating mobile applications and using technology to improve operational efficiency.
• Strong communication skills with the ability to effectively interface with donors, partners, and team members
• Willingness to travel as required for the role.

The Rewards

At Tiko, we believe in being open, especially when it comes to salaries. The monthly salary bracket for this position is Ksh467,051 - Ksh525,432 gross in Kenya, plus benefits. We will offer you a salary in this bracket depending on your experience level and how it relates to your future colleagues.

In addition to your annual salary, we offer you:

• Secondary benefits

• A personal development budget.

• Unlimited holidays, if you can make it work with your team you’re good to go.

• Growth opportunities.

• A product to help shape as we grow, to leave your mark on how we do things.

• A vision that we trust that you will do your job without us having to invent unnecessary rules and regulations.

The Details

Interested? Click Apply for This Job! Want more information? Check out our website, tikoafrica.org, or contact our Global Recruiter. We only accept applications through the apply links, not by email.

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Tiko prioritizes integrity in our workplace and respects your privacy.

Tiko is committed to preventing any type of unwanted behaviour by its employees at work, including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct. This is why we will do reference and background screening checks on successful candidates before hiring. Tiko also participates in the Inter Agency Misconduct Disclosure Scheme_. As part of this scheme, we will request information from your previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during your employment, or incidents under investigation when you left employment. By applying for this position, you confirm you have read and understood these recruitment procedures._We value your privacy and understand the importance of safeguarding your personal data. We invite you to review our privacy notice for the recruitment process to understand how we collect, use, and protect your personal data during the recruitment process. Click here to view the document. By applying for this position, you acknowledge that you have read and understood our privacy notice.