Field Operations Manager

Are you great at organizing and love leading a team? Do you thrive in making operations run smoothly and efficiently? Are you a tech-savvy leader who enjoys using technology to solve problems? If this sounds like you, then the role of Field Operations Manager could be your next exciting opportunity.

The Company
Triggerise believes in a world where all youth have the power to choose where, when, and how they meet their sexual reproductive health needs. Our digital platform delivers scalable and verifiable sexual reproductive health services for young people in 5 main markets in Sub Saharan Africa - Kenya, Ethiopia, Uganda, South Africa and Burkina Faso. We work together with local communities and use nudges like reminders, discounts, and reward points to encourage our users to access and use sexual and reproductive health services. We also support our users in becoming micro-entrepreneurs and adding value to their economies.

Triggerise has offices in South Africa, Kenya, Ethiopia, the Netherlands and Portugal. Globally, our team consists of 160 enthusiastic, international colleagues. Whether you are working from our biggest office in Nairobi, the fast-growing office in South Africa, or from home, our people are young and our culture is global and dynamic. Our work environment is fast-paced, informal, and friendly. You can learn more about what being part of Triggerise is like here.

We welcome applicants from Nairobi, Kenya for this role!

The Job

As a Field Operations Manager, you will be responsible for overseeing the implementation and success of all field operations, ensuring efficient workflows, and leading your team to execute their responsibilities effectively. You will work with the utmost attention to detail and will have a significant impact on the strategic trajectory of our organisation.

Key responsibilities will include:

• Overseeing the overall functioning of the field operations in Kenya, developing and implementing operational plans, and ensuring their execution.
• Identifying the focus areas for the teams, providing guidance, and resolving any issues that arise.
• Organizing and optimizing operational processes to ensure the teams' efficient functioning, and delivering verifiable and sustainable results.
• Ensuring the quality and effective functioning of ecosystems in your operational area, and giving directions on setting up new ones.
• Managing and supporting partners in our ecosystems, ensuring that they value the benefits of working with our platform.
• Ensuring that changes and improvements on our tech platform are effectively rolled out and implemented in the field, and proactively providing feedback to the tech teams.
• Leading and developing the individuals in your team, mentoring them if necessary, and identifying and closing any skill gaps.
• Involving yourself and assisting colleagues with other projects as needed.

About you

You are a strategic thinker with a passion for execution and a meticulous eye for detail. You have a deep-seated commitment to delivering positive results and an ability to inspire your team. Your understanding of operational procedures and ecosystem management allows you to seamlessly balance macro-level planning with micro-level implementation. You are adept at problem-solving and have a strong ability to communicate, engage, and foster relationships with partners.

Qualifications:

• A minimum of 5 years of experience in operational leadership within a global NGO.

• Experience working in the public health services sector is mandatory.

• Proven experience in organising multiple tasks/projects simultaneously and making data-driven decisions

• Demonstrated leadership abilities, with a proven track record of managing field operations teams to achieve KPIs.

• Technologically savvy, with proficiency in operating mobile applications and using technology to improve operational efficiency.

• Strong communication skills with the ability to effectively interface with donors, partners, and team members

• Willingness to travel as required for the role.

The Rewards

At Triggerise we believe in being open, also when it comes to salaries. The monthly salary bracket for this position is Ksh467,051 - Ksh583,813 gross in Kenya, plus benefits. We will offer you a salary in this bracket depending on your level of experience and how it relates to your future colleagues.

In addition to your annual salary, we offer you:

• Secondary benefits

• A personal development budget.

• Unlimited holidays, if you can make it work with your team you’re good to go.

• Growth opportunities.

• A product to help shape as we grow, to leave your mark on how we do things.

• A vision that we trust that you will do your job without us having to invent unnecessary rules and regulations.

The Details

Interested? Apply now below! Want more information? Check out our website or contact our Global Recruiter. We only accept applications through the apply links, not by email.

We value your privacy and understand the importance of safeguarding your personal data. We invite you to review our privacy notice for the recruitment process to understand how we collect, use, and protect your personal data during the recruitment process. Click here to view the document. By applying for this position, you acknowledge that you have read and understood our privacy notice.