Field Operations Lead

Do you want to have a direct impact on our mission? Are you experienced in connecting and supporting various people within an organization? Read more to find out about our role as a Field Operations Lead in Kisumu, Kenya.

The Company

Tiko (previously known as Triggerise) believes in a world where all youth have the power to choose where, when, and how they meet their sexual reproductive health needs. Our digital platform delivers scalable and verifiable sexual reproductive health services for young people in 5 main markets in Sub Saharan Africa - Kenya, Ethiopia, Uganda, South Africa and Burkina Faso. We work together with local communities and use nudges like reminders, discounts, and reward points to encourage our users to access and use sexual and reproductive health services. We also support our users in becoming micro-entrepreneurs and adding value to their economies.

Tiko has offices in South Africa, Kenya, Ethiopia, the Netherlands and Portugal. Globally, our team consists of 160 enthusiastic, international colleagues. Whether you are working from our biggest office in Nairobi, the fast-growing office in South Africa, or from home, our people are young and our culture is global and dynamic. Our work environment is fast-paced, informal, and friendly. You can learn more about what being part of Tiko is like here.

We welcome applicants from Kisumu, Kenya for this role!The Job

This is an essential role for Tiko, as the Field Operations Lead is responsible for ensuring the successful and efficient implementation of the field operations in Kisumu, Kenya. You ensure that all program activities are implemented according to donor agreements and strategy. You’ll also be responsible to:

• Managing all programme day-to-day activities and ensuring that they align with Tiko's strategic plans.
• Carry out routine needs assessments and gaps and make proposals to improve service delivery and demand generation expansion to the target groups.
• Working closely with the Country Director on giving operational insight to all strategies and projects, and team performance.
• Use data to analyze field operations and come up with innovative ways to resolve any inefficiencies at the field level.
• You offer support in identifying opportunities for strategic collaborations that will expand our current footprint and develop a robust service provider and demand generation  network that includes a clear referral pathway.
• Monitor capacity building (formal/ informal with supportive supervision) to mobilizers including TOT and training on needs and gaps areas.
• Facilitate the coordination of stakeholders; including implementing partners, at the field level as needed through an effective coordination mechanism such working group and assist in improving RH service delivery;
• Strengthen the relationship with the relevant stakeholders and government agencies by following through with actions to ensure an enabling environment for the implementation of activities in close collaboration with the partnerships officer.

About You

You are a supportive leader that pays close attention to detail, with a strong focus on building high-performing teams, and building capacity within teams.

Requirements

• A minimum of 3 years of experience as a team lead in field operations for programs across Kenya within a global NGO.
• Experience in Mental Health, HIV, Sexual Reproductive Health (SRH) programming, whether in clinical or program settings.
• Ability to manage stakeholders.
• Ability to build capacity within a team with a focus on achieving KPIs.
• Strong communication skills and good report-writing ability.
• Based in Kisumu, Kenya.

The Rewards

At Tiko we believe in being open, also when it comes to salaries. In Kenya, the gross salary bracket for this position is Ksh285,730 - KSH303,500 per month, plus benefits. We will offer you a salary in this bracket depending on your level of experience and how it relates to your future colleagues.

In addition to your monthly salary, we offer you:

• Great secondary benefits.
• A personal development budget.
• Unlimited holidays, If you can make it work with your team you’re good to go.
• Growth opportunities.
• A product to help shape as we grow, to leave your mark on how we do things.
• A vision that we trust that you will do your job without us having to invent unnecessary rules and regulations.

The Details

Interested? Click Apply for This Job! Want more information? Check out our website tikoafrica.org or contact our Global Recruiter. We only accept applications through the apply links, not by email.

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Tiko prioritizes integrity in our workplace and respects your privacy.

Tiko is committed to preventing any type of unwanted behaviour by its employees at work, including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct. This is why we will do reference and background screening checks on successful candidates before hiring. Tiko also participates in the Inter Agency Misconduct Disclosure Scheme_. As part of this scheme, we will request information from your previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during your employment, or incidents under investigation when you left employment. By applying for this position, you confirm you have read and understood these recruitment procedures.
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We value your privacy and understand the importance of safeguarding your personal data. We invite you to review our privacy notice for the recruitment process to understand how we collect, use, and protect your personal data during the recruitment process. Click here to view the document. By applying for this position, you acknowledge that you have read and understood our privacy notice.

Keywords

Field OperationsLeadTeam LeadMental HealthHIVSexual Reproductive HealthCapacity BuildingStakeholdersCommunicationReport Writing