Essential Services Warehouse Manager

Focus Area: Warehouse

JOB ANNOUNCEMENT:

Sacred Heart Community Service, located in San José, CA, is looking for a full time Program

Manager to lead one of the largest volunteer engagement programs in the Bay Area, while

creating opportunities for our members to get involved to change the conditions in their lives.

The ideal candidate must be equally committed to our vision of a community united to ensure

every child and adult is free from poverty, an approach of driving policy change through

transformational leadership development, and developing programs through an anti-racism and

anti-oppression worldview. For 59 years, SHCS has been one of the leading institutions

addressing poverty in Santa Clara County through a strategy that combines addressing the

consequences of poverty through impactful programs while building power with people to push

for systemic change.

POSITION SUMMARY:

SHCS seeks an energetic, personable, and mature leader who can develop and inspire a team

of staff, interns, and volunteers. The Essential Services division works daily with 50-100

community volunteers to assist upwards of 500 households. The Manager supervises and

supports the daily operations of the Food Pantry, Clothes Closet, and Donation Station, which

receive, process, and provide groceries, clothing, and other resources that meet basic needs for

tens of thousands of members each year. The ideal candidate is highly organized, possesses

strong interpersonal skills, is able to problem solve and handle difficult situations, understands

the nuances of crisis intervention, and has the ability to work flexibly and creatively. The

Essential Services Manager ensures that programs are implemented in a fair and equitable way,

and that all stakeholders are treated with dignity, compassion, and respect. The position

spearheads program planning, budgeting, data tracking and reporting, and supply chain

management. The Manager also supports organization wide events and campaigns, and acts

as a liaison with resource partners and funding entities.

RESPONSIBILITIES AND DUTIES:

Management (65-75%)

Provides structure, support, supervision, training, evaluation, and professional

development for the team of food pantry, clothes closet, and donation station staff.

Leads the development, tracking, reporting, and analysis of program goals, outcomes,

and team performance metrics in alignment with the SHCS Strategic Plan.

Ensures the compassionate, fair, and equitable provision of services to members,

through training, coaching, and feedback to staff, interns, and volunteers.

Leads the recruitment and hiring of program staff and interns.
Supports program teams by interceding in difficult situations, using non-violent crisis

intervention skills and emergency response protocols, and providing coaching,

debriefing, and documentation of incidents as necessary.

Leads supply chain processes including ordering, receiving, tracking/reporting,

processing, and storage of food and clothing donations.

Provides support and training in the development of leadership among

members through program involvement, such as co-leading programs.

Implements the core values of the agency and the programs by engaging

members (volunteers, community leaders, etc.) in our collective efforts.

Supports the recruitment, development, training and support for program advisory

committee(s).

Provides direct support to the programs, including program opening, closing, or weekend

coverage as needed.

Supports the development, implementation, and continuous improvement of program

policies and procedures, including systems, protocols, standards, and training.

Ensures a safe working environment through regular training, updates, and equipment

procurement and repairs.

Organizes and facilitates program team meetings and retreats.

Collaboration (10-15%)

Supports efforts to develop and nurture program partnerships and collaborates with

sister organizations.

Ensures regular communication and connection with other SHCS programs, initiatives,

and campaigns.

Works closely with the Community Engagement team to foster a best-in-class volunteer

experience that results in deepened relationships, awareness of social issues, and long

term commitment to the mission.

Designs and leads program engagement projects for specific groups and partner

organizations.

Leadership (10-15%)

Supports the planning and implementation of organization-wide programs, events,

training, and outreach efforts, such as the holiday program, pack-a-back, and solidarity

summit.

Represents SHCS in the community through outreach to schools, faith communities,

businesses, and community groups.

Serves as a member of the Emergency Response Team and serves as on site manager

as needed.

Participates in the Manager Round Table.
Performs other duties as assigned.

Administrative (5-10%)

Analyzes and reports on process objectives and outcomes to support contract

compliance and fund development efforts.

Develops and maintains monthly work plans to achieve desired program outcomes.
Assists in grant administration, compliance, and reporting.
Adheres to strict confidentiality agreements as deemed appropriate.
Develops, tracks, and manages program budgets. ensures communication with the

program team of financial status.

COVID-19 safety protocols are strictly followed by all staff and members, and vaccination is

required for all staff at Sacred Heart Community Service (SHCS). Remote work is not

available as this position will be primarily working with members on onsite events and

activities at the San José, CA warehouse location. Some weekends may also be required.

REQUIRED QUALIFICATIONS AND EXPERIENCE:

●

Proof of full COVID-19 vaccination.

Strong commitment to our vision of ensuring every child and adult is free from poverty.

2-3 years of program management or supervisory experience.

Four-year degree or a minimum of 5 years of experience in social services, public health,

or a related field.

●

Bilingual and bi-literate preferred in English and one or more of the following languages:

Spanish, Vietnamese, or Mandarin

Ability to work with diverse people, communities, and cultures, with an understanding of

culturally competent and anti-racist practices.

Demonstrated experience in project management, including planning, training, and

tracking systems.

●

Experience in volunteer management.

Ability to multitask, provide quick responses, remain composed, and be highly organized

in unexpected situations.

●

Strong written, verbal, and presentation skills.

●

Available for flexible scheduling, including some weekends and evening hours.

Proficiency with databases (such as Salesforce), Word, Excel, PowerPoint, and Google

Docs.

●

Flexibility and willingness to step in to support program operations as needed.

Ability to lift, push, or pull up to 50 lbs.

The position requires you to stand and walk for prolonged periods.

The position also requires computer use for up to 2-4 hours per day.

Must successfully pass a DMV and criminal background check.

REPORTING RELATIONSHIP:

The position is full-time and exempt, and reports to the Essential Services Director.

COMPENSATION:

Salary is commensurate with experience within the range of $64,000 - $75,000. Excellent

benefits include fully paid medical insurance for employees and majority paid medical insurance

for qualified dependents, dental insurance, vision insurance, 12 paid holidays, and 10 paid sick

days per year, paid vacation starting at 10 days per year, additional wellness benefits, basic life

and long-term disability insurance, professional development and more.

Sacred Heart Community Service is proud to be an equal opportunity workplace and an

Affirmative Action Employer. SHCS is committed to building a team of people of diverse ethnic,

cultural, and experiential backgrounds. We especially encourage members of historically

underrepresented and marginalized communities, people of color, women, people living

with disabilities, veterans, and LGBTQ+ people to apply. It is the policy of Sacred Heart

Community Service to prohibit discrimination and harassment of any type and to afford equal

employment opportunities to employees and applicants, without regard to race, color, ethnicity,

ancestry, religion, age, sex, gender, sexual orientation, gender identity/expression, pregnancy,

medical condition or genetic information, veteran status, national origin, disability, marital or

other protected status. SHCS will conform to the spirit, as well as the letter, of all applicable laws

and regulations.