EOC Office Manager

Who we are

eHealth Africa (eHA) designs and implements data-driven solutions and technologies to improve health systems for and with local communities. eHA’s technology works in low connectivity settings, and smartly uses data to drive decision-making by local governments and partner agencies to get optimum results.

We leverage our staff and department expertise across five programmatic areas:

• Public Health Emergency Management (PHEM)
• Disease Prevention Monitoring (DPM)
• Climate Adaptation in Health Food Security and Nutrition (CAHFSN)
• Laboratory Systems and Diagnostics (LS&D)

In each of these programmatic areas, we partner with governments, communities, nonprofits and other stakeholders to generate holistic solutions, because we believe that every community deserves access to the types of tools that can enable them to lead healthier lives.

Project Summary

• The PEOC project aims to improve coordination, transparency, accountability and efficiency among target stakeholders for Polio eradication in Nigeria.
• eHA’s role is to provide administrative and infrastructural support to the Eleven Polio EOCs (PEOC) in Northern Nigeria.
  • Keeping the PEOCs operationally functional, managing office staff and providing technical support and capacity building.
  • Improved capacity of state health administrators and partners to manage public health emergencies (e.g. Polio, Surveillance and RI) - and ultimately improve the National Health Care System as a whole.

Purpose of the position

The EOC office Manager oversees, plans and organizes the technical aspects and activities of the EOC.  S/he coordinates and performs a wide variety of administrative and technical services to support the activities of the Emergency Operations Center (EOC), and serves as a primary point of operational and administrative contact for internal and external stakeholders.

What you’ll do

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Serves as a primary point of direct administrative contact and liaison with other offices, individuals, and external stakeholders and partners on a range of specified issues.
• Organizes and facilitates meetings, conferences, and other special events. Sets up meeting rooms with appropriate technology and arranges lunches, dinners and refreshments for meetings.
• Performs general secretarial/clerical duties including recording and transcribing minutes of meetings, photocopying, fax, and mailing. Assists in managing all technical equipment (printers, computers, projectors, etc.)
• Responsible for managing daily task managers and email reminders. Maintains electric and hard copy filing systems Prepares and modifies documents including correspondence, reports, and drafts.
• Coordinates and oversees the day-to-day management of supplies, equipment, and facilities for the organization, as appropriate, to include maintenance, inventory management, logistics, security, and related activities.
• Gathers, enters, and/or updates data to maintain departmental records and databases, as appropriate; establishes and maintains files and records for the EOC. Organizes and maintains electronic and paper filing systems for EOC resources, tools and materials, including files on the shared drive.
• Provides general administrative/Technical support to the EOC and Partners as required.
• Maintains a thorough understanding of the basics behind the Internet and its workings (DNS, Security, IP Routing, VPN, Email routing and HTTP. Investigates, diagnoses and solves computer software and hardware faults.
• Provides support to troubleshoot malfunctions of network hardware and software applications, telephones and security systems to resolve operational issues and restore services.
• Attends and participates in staff meetings, training classes and supervision.
• Adheres to Policies and Procedures.
• Adheres to eHealth Africa Code of Conduct as well as ethical standards of the field.

Who you are

• Bachelor’s degree from a college or university in Computer Technology, Project Management, Computer Science, Electrical Electronic, or a related field.
• Minimum of Three (3) years Project Management experience.
• Minimum of two (2) years supervisory experience preferably with a non-profit, non-governmental organization (NGO), or an equivalent combination of education and experience. Significant and advanced experience may substitute for the Master’s degree.
• Minimum of Three (3) years Technical administrative support experience, preferably in an International NGO or an equivalent combination of education and experience.
• Demonstrated knowledge of software and troubleshooting.
• Able to communicate by various modes such as verbally in-person, Mobile phone, pager, and direct connect/radio.
• Must have knowledge of Basic first aid procedures.
• Excellent interpersonal communication skills, organizational skills and great attention to detail. Must be able to work as a member of a team and possess good problem-solving skills.
• Must have flexibility in working hours, including on-call availability and the willingness to work holidays. Excellent customer service skills.
• Excellent communication skills required including written, verbal and interpersonal.
• Excellent interpersonal communication skills, organizational skills and great attention to detail.
• Must be able to work as a member of a team and possess good problem-solving skills.
• Good learning ability. Action oriented and resilient in a fast-paced environment

Language Ability

• English is the spoken and written language. Fluency in local Hausa is an advantage.
• Ability to read, analyze and interpret general business periodicals, professional journals, or government regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, employees and the general public.

Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate, but can become louder at times due to group discussions or activities. eHA is a tobacco-free environment.

eHA Gender Diversity Statement

At eHealth Africa, diversity is integral to who we are. We value and honor diverse backgrounds and experiences and strive to create inclusive and equitable working environments that promote continued learning, fairness and growth opportunities for all.

Above all
We believe strongly in our mission and our core values, and our teams are most successful when they do also.

IMPACT & QUALITY:

We work on solving big problems. We believe in the power of technology to make a transformational difference in health systems, and we know that when we do high-quality work, we have the opportunity to change lives in the communities we impact.

INNOVATIVE PROBLEM-SOLVING:

**We maintain a worldview driven by possibilities, not limitations. We build smart systems that will sustain beyond our tenures. We challenge prevailing assumptions, respect the urgency of the environments we operate in, and take smart risks to search for the best solution.
**

INTEGRITY:

We are honest and truthful in our work. We always do what is right, even when it is not easy. We put our values into practice and hold each other accountable.

Other Details

• Qualified female candidates are strongly encouraged to apply.
• Please note that consideration for employment is contingent upon successful completion of background and reference checks that may include criminal record checks.
• Location - Bauchi State.