Mercy Corps is hiring an
Location: Portland, OR; or a remote location within the United States
Valid unrestricted work authorization in the country in which you will be based (United States) is required at the time of application for this position.
Position Status: Full-time, Exempt, Regular
Salary: US: Starting salary for this role will be $100,500 to $127,300 commensurate on experience.
About Mercy Corps
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.
Information Technology Summary
Information Technology (IT) at Mercy Corps coordinates, facilitates, and supports the agency’s use of technology to ensure Mercy Corps achieves its humanitarian objectives. Mercy Corps is working to be the leading INGO in applying technology to optimize the speed and efficiency of internal operations and the impact and effectiveness of our programs, and to ensure that decision making is facilitated leveraging data services. The IT team provides planning support and technical assistance to new and existing Mercy Corps country programs.
General Position Summary
In collaboration with the Chief Technology Officer (CTO), Senior Director Information Technology and the Director of Data Services, the Enterprise Architect will provide leadership in streamlining, assessing, and optimizing the existing tools and resources, as well as recommending improvements. The Enterprise Architect will be responsible for managing and updating Mercy Corps software toolkit and systems, ensuring team members globally have access to the appropriate tools needed to deliver Mercy Corps’ high-quality, high-impact programming. This work will require regular review of existing systems and tools, as well as potential to acquire or sunset new tools as appropriate.
The Enterprise Architect will work closely with the Director of Global Data Protection, Privacy, and Ethical AI to ensure that any and all tools enable appropriate data security and safety practices. The Enterprise Architect will also work closely with the Director of Data Services, working together to develop a new Data Ops Platform for Mercy Corps that will help facilitate data management and consumption at enterprise scale. The Data Ops platform will seek to improve quality, speed, and collaboration and promote a culture of continuous improvement in the area of data analytics. The DataOps platform will be focused on using data science to improve the communication, integration and automation of data flows between data managers and data consumers across the organization. This work will augment the speed and quality of data production, storage, and reporting, and will support Mercy Corps’ Evidence Driven commitment in the agency strategy.
The Data Ops platform will be a key link in the connections between IT (specifically the Data Services team), and other teams that generate evidence and data, or that use it for learning and scaling. This platform will also be key for moving forward the agency’s Evidence Driven Commitment in the overall strategy, as it will ensure data is accessible for making data-driven decisions in a consistent and aligned way.
The Enterprise Architect will work with the Director of Data Services to create and enforce effective data management policies where needed and to formulate management techniques for quality data collection and transformation to ensure adequacy, accuracy, and legitimacy of data.
This position will require both hands on technical work as well as collaboration with various team members responsible for systems and data flows. In order to deliver these services this position will continue to develop an enterprise architecture practice at Mercy Corps as these responsibilities will cut across departments, countries, and regions requiring our team to define and streamline end-to-end business processes and data flows.
This position will require strong change management and communication skillsets to coordinate and manage the change management and communication activities around new and existing IT projects, changes in business systems and processes, or changes in technologies.
Further, the Enterprise Architect will continue leading the Okta (identity management) Implementation until the current HCM system is setup as the sole system of truth for all employee records as we retire the current legacy identity management system.
Essential Job Responsibilities
LEADERSHIP & CULTURE
STRATEGY & VISION
DATA SERVICES & ENTERPRISE ARCHITECTURE OPERATIONS
CHANGE MANAGEMENT AND COMMUNICATIONS
Supervisory Responsibility:
The Enterprise Architect has supervisory responsibilities.
Accountability
Reports Directly To: Senior Director Information technology.
Works Directly With: IT, Finance, HR, Programs, RD and other business unit leaders.
Minimum Qualifications & Transferable Skills**:**
Success Factors
The successful candidate is a problem solver, who is adept in successfully dealing with issues of complexity. They are a skilled communicator, able to develop and utilize strong relationships with team members. They will coordinate with their team, their supervisor, and others across the agency and be effective at building working relationships with stakeholders. The Enterprise Architect will work with cross-agency stakeholders to ensure that Mercy Corps delivers on pieces of it’s strategy, to learn from experience, thoroughly research and analyze context and develop high impact strategies. They will lead with clear vision, and will communicate the strategy and goals effectively. They will be a skilled data curator with ability to analyze, write and synthesize diverse and complex information, helping teams generate new insights into their work and how program impact can be scaled. A sense of humor is greatly appreciated.
Living Conditions / Environmental Conditions
The position is Remote Only, but will work with staff globally and may travel up to 10% of the time to areas with limited access to medical facilities and amenities. Mercy Corps team members represent the agency both during and outside work hours including when deployed in a field posting or on a visit to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps' policies, procedures, and values at all times and in all in-country venues.
Fostering a diverse and open workplace is an important part of Mercy Corps’ vision. Mercy Corps is an Equal Opportunity Employer regardless of background. We are committed to creating an inclusive environment.
Ongoing Learning
In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.
Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Safeguarding & Ethics
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme**.** We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.
As a safeguarding measure, Mercy Corps screens all potential US-Based employees. This is done following the conclusion of recruitment and prior to assuming full employment.
Our screening process is designed to be transparent and completed in partnership with new Team Members. You will have the opportunity to disclose any prior convictions at the conclusion of the recruitment process before the check is initiated. We ask that you do not disclose any prior convictions in your application materials or during the recruitment process.
Covid-19 Vaccine Policy for US-Based Employees
Mercy Corps has determined that, in an effort to protect the health, safety, and well-being of all Mercy Corps employees working in the United States, all U.S.-based employees must be fully vaccinated for COVID-19, regardless of prior COVID-19 infection status. This policy is necessary to ensure not only the safety of our workforce, but the ongoing functionality of the organization.
This policy will be revised as needed to comply with federal, state, and local requirements, and to respond to changing guidance from public health authorities.
For new employees this requirement goes into effect within 10 business days of employment. Team members that travel are expected to comply with host-country requirements, including vaccinations. Failure to comply may impact your employment. Proof of vaccination or exemption must be provided.