Enrollment Services Financial Operations Coordinator

Description

About Us

Shorelight is reinventing the international education experience for students worldwide.  Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Enrollment Services Financial Operations Coordinator provides overall administrative and operational support to the Global Enrollment Services team and our portfolio of partnerships.  This role interacts with the Enrollment Management Team, program staff, the finance team and students.  The Enrollment Services Financial Operations Coordinator is the main point of contact for all students’ refund inquiries.  This role reports to the Senior Director, Enrollment Services.

The Enrollment Services Financial Operations Coordinator is customer service oriented who is highly organized with strong attention to detail.  He/She/They has excellent oral and written communication skills, is comfortable multitasking, changing priorities to fit business needs, and manages time efficiently.

Essential Functions

Finance and Administrative Support

• Monitor the refunds inbox to address all student, agent and team queries related to refunds and ensuring the inbox is organized and solutions and responses are provided in a timely manner
• Review all incoming refund requests and evaluate student accounts to determine refund eligibility and communicate decision in a timely manner to the student/agent/internal advisor
• Process and submit all approved refund requests to the finance department for refunds to be initiated
• Serve as the Enrollment Services point of contact for students and others on refund queries
• Support the Enrollment Services team in the outreach and follow-up with students who have inactive applications to determine refund eligibility and action as needed
• Regularly review the FlyWire Portal for guaranteed payments and update student records accordingly to confirm payment receipt
• Support the Enrollment Services team on all student-facing initiatives related to payments and refunds
• Regularly review and report out on payment status for upcoming enrollment intakes
• Collaborate with marketing, finance and enrollment services to develop and implement payment collection campaigns as needed
• Support with the planning and implementation of early payment campaign initiatives
• Review and evaluate incoming payments as part of payment campaigns/initiatives and update records/apply discounts as required to those who qualify
• Generate updated statement of fees for students for the enrollment services team as requested
• Monitor payment status to ensure funds are being received and not misdirected or returned

Minimum Qualifications

• Bachelor’s degree in a business-related field
• 1+ years of experience in finance or accounting
• Proficiency with Microsoft Office Suite, primarily Excel

Preferred Qualifications

• 1+ years of office management experience
• Experience with Salesforce, NetSuite, or similar Customer Relationship Management (CRM) software
• Experience working successfully with non-native English speakers

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Security

• Comply with Shorelight Written Information Security Policy, and all other Shorelight
• Information Security Policies and Procedures
• Take responsibility for any Shorelight assets assigned to you
• Promptly report any security events, incidents or weaknesses to Shorelight Security

Background Check Required--Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.