Shorelight is hiring an
About Us
Shorelight is a U.S.-based education company that funds and manages partnerships with universities to drive institutional growth, create new revenue streams, and expand options for students. Our vision is to bring together innovative universities and global citizens in a movement to educate the world. Shorelight focuses on international/transnational education and a unique student experience. To learn more about Shorelight Education please visit our website at: www.shorelight.com.
Job Overview
The Enrollment Services Advisor leads and executes our pre-arrival conversion activities in the EMEA region (Africa, Europe, Middle East and Central Asia/CIS). Based in the region, the Enrollment Services Advisor works as part of a highly motivated professional team and is responsible for regional visa success and overall conversion and arrival of new students on campus.
This position works closely with recruiters, admission and marketing/direct sales teams, and Shorelight’s partner campus teams to provide student-focused, optimal learning experiences and services that lead to student conversion. Measures of success for this role include the ability to drive conversion from deposit to enrollment, high rate of pre-payment, high rate of visa issuance, and on-time arrival to campuses. A large proportion of this sales and service role is speaking with applicants, parents and agents via online chat platform, email, telephone daily. The position directly reports to the Enrollment Services Manager, EMEA.
Key Responsibilities
The responsibilities of this position include:
I-20 and Visa Preparation
Pre-Departure Process and Activity Management
Data Analysis and Reporting
Analyze data in order to provide ongoing weekly updates, reports and forecasts to the ES Manager and Regional team for all students
Be the point of information and clarity on all conversion activities and student status
Maintain a database of respective sub-regional students to track their status and progression to enrollment
Stakeholder / Student Family Engagement and Management
Build a strong rapport with students, parents, channel partners, partner campus teams, admissions and any other key stakeholders
Maintain a database of assigned students to track their status and progress toward arrival
Act as key contact for the campus student services teams post arrival to help communicate with channel partners/parents to assist with any follow-on activities post enrollment (i.e. student attendance, performance etc.)
Minimum Qualifications
Preferred Qualifications
Proficient in writing and speaking Ukrainian
Experience living, working, or studying overseas
Prior Education Sales/Enrollment experience
Working knowledge of CRM software, e.g. Salesforce
Application Process
To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter
Shorelight is an Equal Opportunity Employer.