Enrollment Management Coordinator, Partner Operations

About Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit American universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Enrollment Management Coordinator provides support to the admissions and enrollment of students at Shorelight Partner campuses.  This role manages all admissions processing, supports marketing and international student services, and collaborates with internal staff to identify business needs, define admissions requirements, and enhance business and systems workflows to support the enrollment management for a diverse product portfolio.  This tole reports to the Director of Enrollment Management.

The Enrollment Management Coordinator is an energetic team player who is a strategic thinker who shows excellence in problem solving, has exceptional oral and written communication, and strong organizational skills.   He/She/They is comfortable multitasking, adjusts quickly to shifting priorities, and has a strong attention to detail.

Essential Functions

Admissions & Program Support

• Assist in internal and external application data and document processing, including transfer to/from university systems
• Assist with collection of transcripts or advising students who transitioning from a virtual to on-campus program
• Manage admissions inbox communication
• Collaborate with Director(s) of Enrollment Management and student services on pre-arrival activities
• Assist in the development and implementation of programs to support student enrollment including webinars, campus visits, student outreach, etc.
• Coordinate I-20 process with staff

Relationship Management

• Liaise with critical university personnel, including but not limited to, Undergraduate and Graduate Admissions Directors, Primary Designated School Official, and other admissions staff
• Assume responsibility for handling all inquiries from internal and external stakeholders
• Support partnership relationships with key stakeholders in the enrollment process across the university

Data Analysis and Reporting

• Develop and oversee enrollment management reports to track application and I-20 processing turnaround times and escalate issues to the appropriate parties as necessary
• CRM data auditing and correction
• Run reports in MS Excel
• Provide ongoing weekly updates and reports

Security

• Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
• Take responsibility for any Shorelight assets assigned to you
• Promptly report any security events, incidents or weaknesses to Shorelight Security

Minimum Qualifications

• Bachelor’s degree
• 2+ years of work experience in higher education, international education, or related field
• Solid proficiency with student data management and/or application systems, including Microsoft, Salesforce, Banner, OnBase, or other related CRM systems
• Eligibility to work in and travel freely to and from the United States without sponsorship

Preferred Qualifications

• Master’s degree
• 2+ years of experience with international student transcript evaluation

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required - Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.