Ecosystem Trainer

Would you enjoy working with different actors in the Tiko ecosystem to ensure that they are knowledgeable about our platform and it's offers? Continue reading to find out more about our Ecosystem Trainer role!

The Company

Tiko (previously known as Triggerise) believes in a world where all youth have the power to choose where, when, and how they meet their sexual reproductive health needs. Our digital platform delivers scalable and verifiable sexual reproductive health services for young people in 5 main markets in Sub Saharan Africa - Kenya, Ethiopia, Uganda, South Africa and Burkina Faso. We work together with local communities and use nudges like reminders, discounts, and reward points to encourage our users to access and use sexual and reproductive health services. We also support our users in becoming micro-entrepreneurs and adding value to their economies.

Tiko has offices in South Africa, Kenya, Ethiopia, the Netherlands and Portugal. Globally, our team consists of 160 enthusiastic, international colleagues. Whether you are working from our biggest office in Nairobi, the fast-growing office in South Africa, or from home, our people are young and our culture is global and dynamic. Our work environment is fast-paced, informal, and friendly. You can learn more about what being part of Tiko is like here.

For this role, we are looking for someone based in Mombasa, Kenya.

The Job

The Ecosystem Trainer will work closely with all actors across Tiko Ecosystems to ensure that they can work with our platform and it's offers. You'll do this by:

• Conducting training when a new clinic, provider or retailer is onboarded onto our platform. This training will ensure that the actor is aware of how TIko works and their role in the ecosystem, our standard operating procedure, our code of conduct and other policies they would need to comply with.
• Tracking inventory of all actors on the platform and whether each actor has a sufficient number of people that have been trained on Tiko at all times.
• Updating actors when new offers are introduced on the platform, and providing the training on how these can be accessed, and on how they work.
• Identifying, preventing and responding to and mitigating any kind of fraud in any ecosystem that you work in. This will involve flagging and reporting any suspicious activity or breaches of our code of conduct and standard operating procedures.

About you

You are tech-savvy and proficient in mobile, messaging and the use of applications. You have brilliant interpersonal skills and are able to lead a team. You're a problem solver, who has the ability to innovate and improve the way that work is done.

Requirements

• 2+ years working experience in community development and public health programs (SRH)
• Experience in facilitating or training of trainers (ToT) expertise
• Degree in Social Science, Public Health, Community Development or any other relevant fields preferable.
• You are approachable and work well in a team.

The Rewards

At Tiko we believe in being open, also when it comes to salaries. The gross salary brackets for this position, excluding benefits, is KSH152,680 - KSH 229,020 a month and we will offer you a salary in this bracket depending on your level of experience and how it relates to your future colleagues. If you would like to know more about the salaries in our other locations, please contact us.

In addition to your monthly salary, we offer you:

• Great secondary benefits
• A personal development budget.
• Unlimited holidays, if you can make it work with your team you’re good to go.
• Growth opportunities.
• A product to help shape as we grow, to leave your mark on how we do things.
• A vision that we trust that you will do your job without us having to invent unnecessary rules and regulations.

The Details

Interested? Apply now below! Want more information? Check out our website or contact our Global Recruiter. We only accept applications through the apply links, not by email.

We value your privacy and understand the importance of safeguarding your personal data. We invite you to review our privacy notice for the recruitment process to understand how we collect, use, and protect your personal data during the recruitment process. Click here to view the document. By applying for this position, you acknowledge that you have read and understood our privacy notice.

Keywords

Ecosystem TrainerTikosexual reproductive healthplatformtraininginventoryfraud preventiontech-savvyinterpersonal skillsproblem solvercommunity developmentpublic health programsfacilitatingtraining of trainersSocial SciencePublic HealthCommunity Developmentapproachableteam player