Ecosystem Supporter

Would you enjoy working closely with different actors in the Triggerise ecosystem to help solve any issues or answer any questions that they may have? Continue reading to find out more about our Ecosystem Supporter role!

The Company

Triggerise believes in a world where all youth have the power to choose where, when, and how they meet their sexual reproductive health needs. Our digital platform delivers scalable and verifiable sexual reproductive health services for young people in 5 main markets in Sub Saharan Africa - Kenya, Ethiopia, Uganda, South Africa and Burkina Faso. We work together with local communities and use nudges like reminders, discounts, and reward points to encourage our users to access and use sexual and reproductive health services. We also support our users in becoming micro-entrepreneurs and adding value to their economies.

Triggerise has offices in South Africa, Kenya, Ethiopia, the Netherlands and Portugal. Globally, our team consists of 160 enthusiastic, international colleagues. Whether you are working from our biggest office in Nairobi, the fast-growing office in South Africa, or from home, our people are young and our culture is global and dynamic. Our work environment is fast-paced, informal, and friendly. You can learn more about what being part of Triggerise is like here.

For this role, we are looking for applicants based in Ouagadougou or Bobo-Dioulasso.

The Job

The Ecosystem Supporter will work closely with all actors across Triggerise Ecosystems to tackle any first line non-technical questions that they may have. You and your team will also visit ecosystems across the country to do regular in-person check ups with actors. You'll also be responsible for:

• Responding to questions asked by actors across ecosystems via phone, internet and other sources. You'll solve any issues within your capabilities and escalate any other issues to the right internal team.
• Ensuring that branding has been done correctly at each actor, and providing support where you identify compliance issues.
• Coordinating activities with other field teams to ensure that work runs smoothly and effectively.
• Identifying, preventing and responding to, and mitigating any kind of fraud in any ecosystem that you work in. This will involve flagging and reporting any suspicious activity or breaches of our code of conduct and standard operating procedures.

About you

You are tech-savvy and proficient in mobile, messaging and use of applications. You have brilliant interpersonal skills and are able to work well in a team. You're a problem solver, who has the ability to innovate and improve the way that work is done.

Requirements

• Based in Bobo-Dioulasso or Ouagadougou, Burkina Faso (Mandatory).
• A degree or relevant working experience in a similar field.
• 2-3 years of working experience in a similar area.
• You are approachable and work well in a team.
• Fluency in French and Mooré
• Great level of English (please note that the recruitment process will run mostly in English)

The Rewards

In addition to your monthly salary, we offer you:

• Great secondary benefits
• A personal development budget
• Unlimited holidays, if you can make it work with your team you’re good to go
• Growth opportunities
• A product to help shape as we grow, to leave your mark on how we do things
• A vision that we trust that you will do your job without us having to invent unnecessary rules and regulations.

The Details

Interested? Apply now below and share your CV in English! Want more information? Check out our website or contact our Global Recruiter. We only accept applications through the apply links, not by email.