Director of Operations

Who we are

eHealth Africa designs and implements data-driven solutions and technologies to improve health systems for and with local communities. eHA’s technology works in low connectivity settings and smartly uses data to drive decision-making by local governments and partner agencies to get optimum results.

We leverage our staff and department expertise across five programmatic areas:

• Health Delivery Systems
• Public Health Emergency Management Systems
• Disease Surveillance Systems
• Laboratory & Diagnostic Systems
• Nutrition & Food Security Systems

In each of these programmatic areas, we partner with governments, communities, nonprofits, and other stakeholders to generate holistic solutions because we believe that every community deserves access to tools that can enable them to lead healthier lives.

Purpose of the position

The Director of Operational Services and Infrastructure will oversee the seamless execution of logistics, facilities management, infrastructure upgrades, renovations, engineering, and security across multiple countries. This role focuses on operational efficiency, sustainability, and resilience, ensuring eHA’s physical infrastructure, energy systems, and travel logistics enable effective project delivery. Through data analytics and performance metrics, the Director will drive cost-effective solutions and continuous operational improvement.

This is a critical leadership position that requires the ability to navigate complex logistics and engineering challenges in remote and multi-country environments.

What you’ll do

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

Strategic Leadership and Operational Planning

• Provide high-level leadership for multi-country operations, ensuring alignment with eHA’s strategic goals.
• Develop and implement operational frameworks, SOPs, and performance standards for field operations and logistics.
• Collaborate with program and leadership teams to ensure smooth integration between operational and project goals.

Operations Data Analytics & Metrics

• Establish and maintain operational metrics to monitor performance, cost efficiency, and quality improvements.
• Develop data analytics frameworks to track KPIs and support data-driven decision-making across operations.
• Use analytics to identify operational bottlenecks, improve resource utilization, and develop sustainable long-term solutions.
• Collaborate with finance, logistics, and engineering teams to optimize operational costs and upgrade service delivery.

Infrastructure Development, Renovations, and Engineering

• Lead the planning, execution, and renovation of physical infrastructure, including labs, clinics, and offices.
• Oversee the deployment of sustainable renewable energy systems (e.g., solar, hybrid solutions) to support remote facilities.
• Manage relationships with contractors, architects, and engineers, ensuring quality delivery and compliance with technical and safety standards.
• Oversee preventive maintenance schedules to ensure optimal performance and longevity of critical assets.

Facilities,

• Oversees facilities management and ensures that the offices, residences, and clinics are in functional states at all times.
• Plan, and implement preventive and corrective maintenance to buildings, vehicles and other equipment.

Travel and Logistics Management

• Oversee facilities, staff housing, and warehouses, ensuring maintenance, safety, and efficiency.
• Manage international and domestic travel logistics, including transportation, visas, and fleet operations.
• Optimize warehousing, procurement, and supply chain processes to meet operational needs across multiple sites.

Security & Risk Management

• Develop and implement security protocols to safeguard staff, assets, and facilities across all locations.
• Conduct regular security assessments and ensure crisis management plans are in place for emergencies.
• Coordinate with local authorities and security partners to ensure the safety of staff and assets.

Team Leadership & Development

• Lead, coach, and develop a high-performing operations team, including logistics, engineering, facilities, and security personnel.
• Foster a collaborative culture, promoting teamwork and accountability across all functional areas.
• Conduct performance evaluations and identify training needs to enhance team capabilities and career growth.

Who you are

• Bachelor’s or Master’s degree in Engineering, Operations Management, Business Administration, or a related field.
• 10+ years of experience leading complex operations, logistics, engineering, and infrastructure projects in international or non-profit settings.
• Proven experience managing multi-country operations, renewable energy projects, and security protocols.
• Strong analytical skills, with experience in data analytics and performance metrics to improve operational outcomes.
• Expertise in supply chain management, travel logistics, and facilities management.
• Demonstrated ability to lead diverse, cross-functional teams in remote and challenging environments.
• Strong communication, negotiation, and interpersonal skills to engage with stakeholders at all levels.
• Willingness to travel frequently across multiple countries for field visits.

Certifications and Licenses

• Possession of COREN, MNSE, and equivalent certifications are added advantages.

Work Environment

The work environment characteristics described here are representative of those an employee would normally encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is usually moderate but can become louder at times due to group discussions typical of an open office. eHA is a tobacco-free environment.

eHA Gender Diversity Statement

At eHealth Africa, diversity is integral to our identity. We value and honor diverse backgrounds and experiences and strive to create inclusive and equitable working environments that promote learning, fairness, and opportunities for all.

Above all

We strongly believe in our mission and core values, and our teams are most successful when they do, too.

IMPACT & QUALITY:

We push ourselves to maintain high standards, ensuring that we produce the most meaningful results in everything we do, whether big or small.

INNOVATIVE PROBLEM-SOLVING:

We maintain a worldview driven by possibilities, not limitations. We take smart risks and foster an environment where creativity and innovation thrive.

INTEGRITY:

We are honest and truthful in our work. We always do what is right, even when it is not easy. We put our values into practice and hold each other accountable.

Other Details

• Qualified female candidates are strongly encouraged to apply.
• Please note that consideration for employment is contingent upon successful completion of background and reference checks that may include criminal record checks.
• Location - Kano/Abuja

Keywords

Operations ManagementLogisticsEngineeringInfrastructureSecurityRenewable EnergyData AnalyticsSupply Chain ManagementFacilities ManagementTravel LogisticsLeadershipSecurity Protocols