Director of Housing

About the Organization:

New Moms believes in the strength, skills, and potential of young moms. Our comprehensive approach provides housing, job training, academic coaching, and family support to give moms and their children a path to lasting success. Combining behavioral research, proven methodology, and 40 years of real-world experience, New Moms has established an equity-driven model for generational change, challenging the barriers caused by systemic poverty and racism.

Our Commitment to Equity:

New Moms prioritizes racial equity as a strategic and organizational imperative. Strong candidates will be committed to integrating diversity, equity, and inclusion (DEI) values into their work goals and will be evaluated on their impact.

About the Job:

Serving as part of the program leadership team, the Director of Housing provides leadership, direction and oversight of New Moms’ housing program portfolio. This full-time position supports the agency’s vision, philosophy and values through the delivery of providing quality services that support best practice standards for services to families experiencing homelessness. The Director of Housing will oversee the program management of our housing portfolio that currently includes a single site 40-unit transitional housing program, an 18-unit single site permanent supportive housing program, and post exit supports. This position will champion all New Moms values including our commitment to diversity, equity and inclusion, in both strategic planning and performance. This position is located at our main office in the Austin neighborhood and spends time at our Oak Park location every week. Starting Salary: $78,000 DOQ

Key Job Responsibilities:

Program Oversight:

• Provides leadership and oversight to New Moms (NM) Housing department. Oversees all aspects of service delivery for the families living in 58 units of housing through best practice standards, including a housing first approach which is grounded in our NM Executive Skills Coaching model.
• Responsible for the hiring, training and supervision of a diverse team; Provides executive skills-informed reflective supervision with direct reports and provide coaching to help staff grow as professionals and excel in their role
• Support staff in providing mental health case management and/or crisis response to participants experiencing emotional distress or mental health symptoms
• Provides coverage for staff who are absent or assigns to others when necessary
• Support overall outcomes and impact by strengthening program managers and coaches’ work by reviewing and analyzing data from digital coaching tools, including by not limited to New Moms’ app, survey platforms, resource hubs, etc.
• In consultation with the Director of Clinical Services, provides leadership and oversight to ensure team is incompliance with Medicaid Rule 140 and Table O including IM+CANS are completed and updated by all team members
• Collaborates with the on-site Property Manager to provide seamless services that support resident’s successful compliance with their lease agreements including eviction prevention services
• Obtain IM+CANS certification within 60 days of employment; Must maintain IM+CANS certifications throughout employment
• In consultation with the Chief Program Officer and Senior Director of Performance Management, oversees the implementation and tracks progress on programmatic plans, quality assurance activities, required reporting, and program outcomes
• Accountable for all internal and external data management training, data entry, and compliance to ensure staff compliance with Agency and funder database requirements checking monthly for accuracy and completion
• Accountable for all continuous quality improvement including bi-annual participant survey feedback loops
• Serves as an active member of the leadership team, facilitates staff meetings, and provides professional development opportunities to team members
• Develops formal and informal relationships with community service providers to enhance and expand program capacity and supports permanent housing at program exit including attending Continuum of Care meetings and other contractually obligated meetings
• Participates in departments budget preparation and reviews; responsible for budget implementation and adherence
• Supports Housing Program Manager with the management of the on-call schedule and acts as a back-up on-call staff member as needed
• Responsible for orientation and oversight of volunteers and interns involved within programming

Organizational Leadership:

• Represents New Moms in a positive and constructive manner in all interactions with participants, staff, board, government officials, funders, and community partners
• Upholds the New Moms’ Executive Skills Coaching approach which is grounded in racial equity
• Regularly participates in agency and program staff meetings, as well as professional group seminars or conferences to enhance professional knowledge and job skills
• Committed to developing further as a leader by participating in the New Moms professional development model, demonstrating achievement in competencies defined by the agency

Qualifications:

Education**:**

• Bachelor’s Degree in counseling and guidance, rehabilitation, counseling, social work, psychology, pastoral counseling, family therapy, children and families or related human service field required; Master’s preferred

Experience**:**

• More than five (5) years of work related experience, preference given for those working in non-profit organization and/or housing programs
• More than five (5) years of experience in supervision and hiring/leading diverse teams
• Experience working with Medicaid Rule 140 and IM+CANS training preferred

Skills/Traits:

• Strong track record in managing a comprehensive and complex array of projects with intellectual curiosity, attention to detail and a results-oriented approach
• Excellent communication skills, both oral and in writing
• Proficiency in the use of personal computers and Microsoft software applications
• Proficiency in using complex data systems; HMIS or E-Cornerstone experience preferred

Other requirements:

• Valid driver’s license, with safe driving record and valid insurance; Daily access to a reliable car required
• Ability to work evenings and weekends, depending on the needs of agency
• Ability to provide support to staff who are on-call in evening and weekends and acts as the back-up for on-call
• Ability to be on-site at least three days per week, which includes a minimum of 6 hours weekly at the Oak Park location

New Moms’ Benefits: We offer a comprehensive benefits package to full-time employees including health, dental, vision, disability, and life insurance; matching on retirement savings up to 3%; 15 paid holidays; and generous paid time off. We also offer several unique benefits to New Moms: discounts on Bright Endeavors products, free optional spiritual direction services, and half days on Fridays in the summer. Our Flexible Work Options policy allows for staff to work some hours remotely once training is complete. For licensed employees, you will receive over 20 free CEU's during onboarding and an additional 1.5 free CEU's/month throughout employment. We promote professional development and provide time for you to attend other external trainings opportunities as well. New Moms is a qualifying employer for student loan forgiveness and your time employed at New Moms counts toward eligibility.

Keywords

DirectorHousingLeadershipProgramOversightManagementSupervisionMental HealthCase ManagementDiversityEquityInclusionMedicaidComplianceBudgetCommunityDevelopmentProfessionalDevelopment