Director of Enrollment Management

A****bout Us

Shorelight is reinventing the international education experience for students worldwide. Based in Boston, the company works directly with top-ranked, nonprofit universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens.

Job Overview

The Director of Enrolment Management, Shorelight UK is the subject matter expert on international Enrolment for assigned partnerships.  He/she/they is the primary liaison with university admissions teams and the Center for International Services and Programs office.  This role reports to the Executive Director, Regional Partner Operations and works closely with Managing Directors, Shorelight’s Enrolment Management Team, and University stakeholders.

The Director of Enrolment Management, Shorelight UK is self-directed with a demonstrated history of strategic thinking and effective leadership.  The ability to run reports, present the results, and speak to the data is essential.  He/She/They is comfortable multitasking, adjusts quickly to shifting priorities, and has a strong attention to detail.  The Director of Enrolment Management, Shorelight UK shows excellence in problem solving, oral and written communication, and cross-departmental collaboration.  He/She/They can foster collaboration and trust, especially with stakeholders from local, national, and international constituencies, work collegially, and inspire others to high levels of performance.

Essential Functions

Enrolment Management

• In concert with university admissions operations and Shorelight’s Enrolment Management team, drive workflow optimization to streamline university admissions and Confirmation of Acceptance for Studies (CAS) processing capabilities
• Support escalated cases for admissions decisions or service turnaround on CASs as needed
• Serve as relationship manager on new program development, including admissions criteria, processes, integration, and implementation
• Host weekly review meetings with Enrolment Management teams to provide ongoing guidance on admissibility standards and application consultation
• Facilitate weekly meetings with University admissions/Enrolment Management/Faculty/Visa Compliance Officer teams to support timely resolution/processing of applications submitted to University
• Lead biannual evaluation of Localized Entry Requirements (LERs), acceptable credentials, and application throughput with the goal of optimizing existing processes at the partnership level
• Develop, document, and communicate local campus policies related to admissions and Enrolment management across all campuses (UK, Dubai, and Malaysia)
• Support the Partner Operations leadership team with new initiatives that support Enrolment goals and open access for qualified international students in collaboration with Shorelight acquisition leadership
• Partner with Executive Directors on forecasting Enrolment and participation in conversion activities including webinars and student outreach
• Partner with Managing Director/Executive Director/University on determining productivity thresholds and forecasting production volume to ensure that SLA’s are met for Heriot-Watt UK, Heriot-Watt Malaysia and Heriot-Watt Dubai.
• Support pre-arrival and orientation activities at assigned schools
• Maintain admissions letters, marketing materials, and website updates
• Support students in pre-arrival webinars, arrival needs, and communications
• Support student Enrolment in Shorelight Marketplace initiatives

Finance Management

• Support Accounts Receivable (AR) collections and ensure accurate student balances and financial holds in collaboration with Shorelight and the University Bursar
• Collaborate with University Registrar and Bursar for semesterly Enrolment verification and financial reconciliation
• Maintain finance communication with students pre and post arrival across all campuses
• Partner with the Director of Partner Ops Financial Operations for annual Pricebook updates and maintenance

Relationship Management

• Liaise with critical university personnel, including but not limited to Vice President of Enrolment Management, Executive Dean, Global College, Bursar, and Registrar, and support partnership relationships with other key stakeholders in the Enrolment process across the university
• Chair the Enrolment Services Committee (ESC), maintain a regular cadence of ESC meetings at the undergraduate and graduate levels, and communicate updates to the partnership Steering Committee and the wider Shorelight audience
• Partner with Shorelight acquisition leadership to identify new opportunities that support Enrolment goals and take the lead on bringing them forward to University stakeholders

Data and Technology

• Produce regular Enrolment reporting and analysis with Shorelight and the University
• Maintain data accuracy in Salesforce through lifecycle of the student journey
• Coordinate data and file transfer into the university Student Information System
• Support Executive Directors with funnel reports and forecasting Enrolment
• Work with university IT and engineering personnel to improve or implement systems integration

Security

• Comply with Shorelight Written Information Security Policy, and all other Shorelight Information Security Policies and Procedures
• Take responsibility for any Shorelight assets assigned to you
• Promptly report any security events, incidents or weaknesses to Shorelight Security

Minimum Qualifications

• Bachelor’s degree
• 5+ years of experience with international student transcript evaluation
• 3+ years of leadership and management experience of a growing admissions team
• Experience with student data management and/or application systems, including CRM Recruit, Salesforce, Synapsis, or other related CRM systems
• Knowledge of international student services within a higher education setting
• Demonstrated excellence in managing projects and leading process
• Eligibility to work in and travel in and out of the United Kingdom without sponsorship

Preferred Qualifications

• Master’s degree in international education–related field
• 5+ years of experience in international admissions–graduate admissions
• Experience living in another cultural context and/or fluency in a second language

Application Process

To apply for this position, please visit the Shorelight Careers page to submit an application with a resume and cover letter.

Background Check Required--Education, Criminal, Identity

Shorelight is an Equal Opportunity Employer.