Development Senior Coordinator - MicroMentor

Location: Portland, OR or US Remote (Pacific Standard Time hours)
Position Status: Full-time, exempt
Salary Level: Annualized: $46,000 commensurate with experience (Hourly: $22.11)

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse, and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

About MicroMentor

MicroMentor is the current market leader in delivering digital business mentoring at scale and has a proven impact on business survival and job creation. Today, MicroMentor is an inclusive, and accessible social platform that enables the world's largest community of entrepreneurs and business mentors to create powerful connections, solve problems, and build businesses together.

To date, MicroMentor has built a community across geographies and cultures of over 230,000 entrepreneurs and more than 70,000 mentors globally, and has fostered more than 55,000 connections to support business growth around the globe.

MicroMentor is committed to reaching 1 million under-resourced entrepreneurs by 2025 with high-quality business mentoring to help mitigate the mid-term and long-term effects of the massive economic crisis they are facing through skills development, increased access to resources, business survival, and job retention and creation.

Driving this growth is the MicroMentor global team, which has quadrupled in size over the past 5 years, from just 6 staff in 2018 to more than 45 team members projected for FY23. The organization's expense budget is projected to nearly double between 2022 and 2023 fiscal years, from $2.2 million to $4 million.

MicroMentor’s business model functions as part nonprofit and part social-enterprise, with roughly 30% of revenue coming from grants, and the remaining 70% from fee-for-service products and programs. In 2022 MicroMentor hired its first dedicated Development Manager, which brought strategic partnership management and revenue generation under one role, and highlighted MicroMentor’s investment in its long-term fiscal sustainability.

The Development Officer will be the second dedicated member of the Revenue team, and works directly with the Development Manager and the Executive Director, and cross functionally with all other MicroMentor teams to ensure MicroMentor meets its revenue goals.

The Position

The primary role of the Development Officer (DO) will be to support the Executive Director and Development Manager in meeting key revenue deliverables and raising the agency’s $4 million goal in FY23. The DO will take ownership of revenue processes with support from the Revenue and Finance team, such as drafting initial proposals, tracking and vetting earned-income leads, managing revenue data entry and reporting in Salesforce, and scheduling and planning for MicroMentor’s Conference calendar and revenue-related travel.

This role will also temporarily spend 15% of their time assisting the Executive Director with general administrative duties.

**Essential Responsibilities
**
REVENUE COORDINATION AND SUPPORT (85%)

Grant Writing Proposal Development Support:

• Draft initial grant proposals and concept notes after strategy has been determined with Development Manager and Programs Team
• Provide research, data support and information gathering for proposal development
• Assist with writing and formatting custom quotes for Fee-for-Service products
• Coordinate with Innovations and Insights team to pull internal reports and data for proposal development

Data and Tracking Support:

• Coordinate and screen the flow of incoming leads via the MicroMentor Partnerships email account
• Coordinate the Go/No Go Approval process for new opportunities with the appropriate Mercy Corps liaisons
• Own data entry and tracking processes for grants and sales process within Salesforce and Asana
• Ensure revenue related data entry is accurate and consistent
• Manage monthly revenue reporting and tracking against quarterly Key Results
• Record and distribute notes and action items for revenue-related meetings.

Donor Stewardship

• Work with Development Manager and Communications team to coordinate and implement material and themes for the quarterly newsletter to external partners and the annual impact report
• Work cross-functionally with the Marketing and Communications team to coordinate and streamline email lists as they relate to revenue communications

Conference & Travel Support

• Own the conference calendar, track registration, speaker submission dates and notify Development Manager and Executive Director of approaching deadlines
• Coordinate travel plans and bookings for the Executive Director and Development Manager

ADMINISTRATIVE SUPPORT FOR THE EXECUTIVE DIRECTOR (15%)

• Work directly with ED to elevate priority messages in her inbox and coordinate scheduling
• Organize meetings for the ED on an ad hoc and routine basis
• Provide travel support to ED as needed
• Handle urgent needs of ED as appropriate
• Provide proofreading, editing and formatting support for internal and externally facing ED documents including strategy decks, project planning documents and email communications.

Supervisory Responsibility

None

Accountability - Reports Directly To:

Development Manager

Works Directly With:

Development Manager, Executive Director, Finance Director, Programs & Innovations Team

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

• 2-5 years experience in a fundraising and/or sales setting
• 2-5 years experience using Salesforce or other CRM to track fundraising efforts and/or revenue generation
• Excellent time management, organizational and administrative skills
• Strong oral and written communications skills
• Grant writing and proposal development experience preferred
• Experience with B2B sales and lead generation preferred
• Proven ability to manage projects with competing priorities
• Excellent problem solving and interpersonal skills
• Ability to work in teams to develop processes for successful project management
• Understanding of international development and/or social enterprises preferred

**
Success Factors**

The successful Development Officer is energized by the nuances of complex revenue systems and gets excited when organizing them! They enjoy creating processes for data management, tracking progress toward goals and gathering data to support proposal development. They take up writing projects with alacrity, are comfortable with uncertainty and skillfully interact with cross-functional teams to complete tasks required to move projects forward. A successful DO responds effectively to quick turn-around times and changing priorities in a fast-paced environment.

Living Conditions / Environmental Conditions

The position based in Portland, OR or US-based remote. If the candidate is remote, they must have at least 5 working hours per day overlapping with Pacific Standard work-day time zones.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times.

As a safeguarding measure, Mercy Corps screens all potential US-Based employees. Any offers of employment or continued employment are dependent on the successful completion of the screens which include, but are not limited to our Background Check and Interagency Misconduct Disclosure Scheme processes.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Covid-19 Vaccine Policy for US-Based Employees

Mercy Corps has determined that, in an effort to protect the health, safety, and well-being of all Mercy Corps employees working in the United States, all U.S.-based employees must be fully vaccinated for COVID-19, regardless of prior COVID-19 infection status.

This policy will be revised as needed to comply with federal, state, and local requirements, and to respond to changing guidance from public health authorities.

For new employees this requirement goes into effect within 10 business days of employment.  Team members that travel are expected to comply with host-country requirements, including vaccinations.  Failure to comply may impact your employment.  Proof of vaccination or exemption must be provided.