Data Services Coordinator

The Organization:
The Florence Project was founded in 1989 to respond to a representation crisis for indigent non-citizens detained at the rural Immigration and Customs Enforcement (ICE) Detention Center in Florence, Arizona. Through our programs today, we provide services to thousands of adults, youth, and children detained in Eloy, Florence, Phoenix, and Tucson, Arizona on any given day. In 2001, the Florence Project implemented our Integrated Social Services Program, one of the first of its kind in this field. The Florence Project provides high quality legal and social services and supports initiatives for national changes in immigration law and policy.

Primary Purpose of the Job:

The Data Services Coordinator is managed by the Deputy Director, works closely with the Operations Managers and Program Managers to ensure FIRRP’s infrastructure and systems function effectively and efficiently. In so doing, this position provides remote and in-person support to all FIRRP staff and volunteers across all our offices.  In addition to day-to-day information technology troubleshooting and maintenance, the Data Services Coordinator will optimize our Legal Server database to ensure information is captured and analyzed in a useful way. This position will see a big picture view of the organization and how the database interacts with all departments and programs.

Essential Duties & Responsibilities:

• Evaluate current LegalServer configuration and ensure organization is maximizing capacity.

• Research and recommend system enhancements, modules, and features, in consultation with appropriate internal users

• Strong understanding of data and statistics to show errors and discrepancies, and ability to troubleshoot solutions.

• Manage relationship with technology support vendors such as XLCON and Cox ALT.

• Update and manage LegalServer configuration to improve data collection and reporting, ensuring all programmatic and funding requirements are met.

• Create policies and/or protocols for data entry and system use across multiple projects.

• Develop regular reporting tools to assist internal users with program monitoring and evaluation.

• Provide technical support, integration, training, and assistance to internal users on Microsoft Office 365, Adobe, and Legal Server.

• Create structure and organization within FIRRP servers.

• Maintain high level of confidentiality & security with internal data and sensitive information.

• Collaborate with senior management, program leaders, and development team to optimize Databases to accurately report and tell the story of FIRRP’s impact.

• Communicate with LegalServer developers to solve problems, prioritize issue management, and support national LegalServer development and enhancement efforts.

• Other duties as assigned.

Minimum Requirements:

• Proven track record in maintaining discretion with confidential information - Must be able to handle highly confidential situations with professionalism and tact.

• Eagerness to work alongside, build relationships with, and learn from, a diverse population of colleagues and clients.

• Advanced in-person, remote, and telephonic IT customer support skills; commitment to creating a welcoming and professional environment.

• Experience with administering—or willingness to learn—a huge variety of platforms: Microsoft server, SQL server, Windows, Microsoft Office, Adobe products, VOIP, ISPs, miscellaneous databases, malware mitigation tools, copying/scanning technologies, etc.

• Must be able to efficiently manage multiple tasks, meet deadlines, work calmly under stress and be flexible when the job’s demands change.

• Outstanding customer service and resolution capability.

• Ability to communicate effectively verbally and in writing.

• Demonstrated commitment to advocating for indigent immigrant clients in a respectful and empowering way, zealous support of the Florence Project’s mission, and displays a commitment to diversity and inclusion.

• Strong interpersonal skills and the ability to work with diverse populations.

• Highly organized, able to be an innovative thinker and work in high volume setting with limited resources.

• Excellent problem-solving skills, is able to effectively manage multiple projects and meet deadlines.

• Demonstrate to be a hardworking, flexible, respectful team player that can work effectively in a collaborative, innovative, and client centered work environment.

• Ability to prioritize and work independently, be adaptable and reliable in the face of conflict, pressure, crisis or changing priorities.

• Exhibits high ethical standards and the ability to maintain confidentiality.

• Must be able to pass federal and state background checks.

• Travel is required for this position.

• Must have a valid driver license and reliable transportation.

• Proven computer skills.  Advanced understanding of basic office applications.

Preferred Requirements:

• Preference will be given for Legal Server experience.
• Fluent or professionally proficient in Spanish is preferred but not required.

Working Conditions/Physical Demands:

• Operates in a professional office environment and requires the ability to sit for long periods of time with intermittent walking, standing, bending, squatting, pulling and pushing.
• Requires the ability to use standard office equipment such as, scanners, computers, keyboards, phones, shredders, photocopiers, and filing cabinets. Requires the ability to lift-up to ten pounds - accommodations may be available.
• Effective September 1, 2021, FIRRP has implemented a mandatory COVID-19 vaccine policy.   To comply with this policy, active employees must be fully vaccinated by October 15, 2021.  Employees seeking an exemption due to a medical condition or sincerely-held religious belief should contact our Human Resources Department at humanresources@firrp.org.

Salary & Benefits

This is a full-time position. Salary is competitive for our field and geographical area and is commensurate with experience: $49,000-$58,000 Annually. We strive to create and uphold a positive, supportive, and inclusive work environment for all staff.

We offer excellent benefits, including:

• Medical plans including health, dental, vision coverage, subject to plan terms

• Short Term Disability

• Eligibility for group benefits such as voluntary life insurance, subject to applicable waiting periods

• Retirement plan, subject to plan terms

• Paid Time Off earned on a biweekly accrual basis- Twenty-five (25) Days of Vacation Time, annually

• Five (5) Days of Medical/Sick Time, annually

• One (1) Day of Personal Time, monthly

• Eight (8) Week Paid Sabbatical, after three years of employment

• Bereavement leave.

• Company-paid federal holidays, all observed

• Eligible for Parental Leave which includes Twelve (12) paid weeks

• Mileage reimbursement for travel between offices and places of work.

• Relocation Assistance for out of state new hires available for some positions.

Application Process:

This is an immediate opening. Salary is commensurate with experience. The position will remain open until we receive enough qualified applicants. Applications will be reviewed on a rolling basis, and candidates are encouraged to apply early. Only those selected for an interview will be contacted. The Florence Project values diversity in the workplace and strongly encourages applications from people of color, LGBTQ individuals, persons with disabilities, and members of underrepresented communities.

At FIRRP, we recognize that people come with a wealth of experience and talent beyond just the requirements of a job.  If your experience is close to what you see listed in our current job opportunities, please still consider applying.  Diversity of experience and skills combined with passion is a key to innovation and excellence, which is very much valued at FIRRP.  Therefore, we encourage people from all backgrounds to apply to our positions.  Please let us know if you require accommodations during the interview process.

This job announcement is for informational purposes only and is subject to change and modification without notice. This job announcement includes a non-exhaustive list of responsibilities, qualifications and requirements of the position, but does not necessarily include all the job functions of the position.  This position is eligible for membership in the union Proyecto Solidaridad-FIRRP affiliated with OPEIU Local 251.