Data & Alumni Specialist

Location: Ottawa, Ontario

Reports to: Annual Giving Manager

Status: Permanent, Full time

Bargaining Unit Status: Included

Classification: Band 3

Salary range: CA$ 58,810 - CA$ 71,654 per annum

Language requirements: English essential

Job posting: Internal & External

ABOUT CUSO INTERNATIONAL

Cuso International is an international cooperation and development organization that works to create economic and social opportunities for marginalized groups. Together with our partners, we are focused on efforts to advance gender equality and social inclusion, improve economic resilience, and deliver progress on climate action. We believe that by sharing skills, we can build better futures. Cuso presently supports programs implemented in Africa, Canada, Central an South America, and the Caribbean. Find out more at www.cusointernational.org

ABOUT THE ROLE

The Data & Alumni Specialist has two main areas of responsibility:

1. Realize the full potential of Raiser’s Edge and Feathr, primarily for Resource Development and Communications teams and also throughout the organization as the primary Customer Relationship Management (CRM) system;
2. Support the build and rollout of the alumni strategy.

KEY RESPONSIBILITIES

• Realize the full potential of Raiser’s Edge & Feathr

• The Data & Alumni Specialist possesses a solid technical understanding of Raiser’s Edge (RE) and its use for fundraising, public engagement, donor, volunteer, alumni and other stakeholder relationship management, campaigns, segmentation, tracking and trend analysis.

Data Responsibilities

• Manages donor, volunteer and alumni and gift data for use in direct response, major gift, public engagement, alumni and volunteering campaigns
• Creates lists and categories for mailings
• Researche database for trends and opportunities, creating comprehensive analysis of our data to advance the organization’s objectives
• Works with Finance to reconcile gifts, provide transaction information and reports, troubleshoot issues and, when required, re-evaluate procedures and systems to improve gift tracking, reconciliation, and reporting.
• Perform all donor database administration and supervisory functions, including database maintenance, duplicate record merging, and clean-up tasks

Alumni Responsibilities:

• Maintain, update, and analyze volunteer and alumni data to identify trends, engagement levels, and opportunities for targeted outreach.
• Use data insights to identify and engage alumni interested in joining the Alumni Committee and supporting Cuso’s mission.
• Generate segmented lists and tailored outreach correspondence to request alumni involvement in the Alumni Strategy.
• Collaborate with the Engagement team to develop and execute in-person and virtual seminars, networking events, and storytelling initiatives.
• Administer surveys and feedback mechanisms to gain deeper insights into alumni experiences and strengthen engagement strategies.
• Identify partnership opportunities with organizations that align with Cuso’s values and could enhance alumni engagement.
• Support alumni-related research and initiatives that could lead to innovative programming, fundraising, or advocacy opportunities.
• Assist the volunteer recruitment team in leveraging alumni networks to support new placements and mentoring opportunities.
• Curate and research alumni stories to be developed by the Marketing & Communications (MarCom) team for impact storytelling and awareness campaigns.
• Mine data to identify and engage alumni ambassadors who can represent Cuso at events, in media opportunities, or in advocacy efforts.
• Support event logistics and potential travel coordination for alumni involvement in strategic events, networking, and advocacy.

POSITION QUALIFICATIONS

Essential

• 1 – 3 years of Raiser’s Edge use (or equivalent)

• Good conceptual knowledge of fundraising software systems and donor databases

• Strong Microsoft Excel skills

• Excellent ability to organize and prioritize, work under pressure, and to meet deadlines

• Demonstrates strategic thinking and creative problem solving to assist in meeting organizational and team goals

• Attitudes and behaviours which show respect for different cultures

• Good interpersonal, verbal and written communication skills

• Commitment to Cuso International’s mission and work

• Ability to work in and across multiple teams in a participatory manner

• Flexible and able to work in an organization committed to continuous improvement

• Excellent attention to detail

• Excellent analytical skills

• Technical project management experience

• Experience extracting data via queries and reports

• College diploma in a relevant field will be considered a strong asset

HOW TO APPLY

Cuso is committed to creating and fostering an inclusive culture. We strive to actively celebrate diversity, advance our equitable practices, and drive greater inclusion. We offer a comprehensive employee benefits package and insurance, generous days of paid time off, including vacation, personal days, and sick days, and more.

Please click the “Apply for This Job” button to submit your application no later than by March 23, 2025, at 11:59 PM (EST) for internal candidates and March 30, 2025, at 11:59 PM (EST) for external candidates Expressions of interest should be sent in English. Your résumé and one-page cover letter should demonstrate how you meet all the essential and any desirable qualifications. Please note that a confirmation email will be generated once you submit your application, but it may be directed to your spam or junk folders of your email inbox.

Cuso International is committed to the integrity of our volunteers, interns, staff, managers, board members and subcontractors in preventing sexual violence in the way we operate. This is done through a defined framework, code of conduct, values and guiding principles, as well as Cooperation Canada’s Leaders’ Pledge.

SDG Impact