Customer Success Manager, ESG Analytics - North America

Role

Customer Success Manager, ESG Analytics – North America

Location(s)

North America

Who We Are

At ELEVATE, we offer a unique and impactful career journey designed to empower our teams to influence change. Join us for a truly international experience. With 24+ offices globally (and growing), you will have exposure to real issues that span the globe. Fasten your seatbelt for an energetic and dynamic experience where you will partner with world class leaders on solving some of the most pressing issues of our time (climate change, human rights, sustainability, and more) in new and innovative ways to achieve our goals together!

ELEVATE was acquired by LRQA in April 2022. https://www.elevatelimited.com/lrqa-completes which has created some exciting opportunities for the future.

Job Overview

ELEVATE is hiring a Customer Success Manager for our Analytics divisions.  The successful candidate will onboard new clients to EiQ, a growth-stage digital product suite that helps consumer product brands build better supply chains through assessing, analyzing and remediating the conditions of their factory base.  You will work at the intersection of sales, customer success, and product development as part of a broader team that seeks to build not only a beloved service offering but also to change the shape of global trade going forward.  The role is part of a brand-new team dedicated to subscription sales and is a fantastic opportunity for a creative and entrepreneurial individual, who is passionate about data, analytics and the topic of ESG and wants to make a significant difference to the lives of our customers.

Reports to the Director, Customer Success, EiQ Analytics, APAC

Who you are

Are you thrilled by the idea of working in a business that tackles the world’s biggest challenges?
Do you want to work:

• On environmental, social and governance issues
• With an amazing team of like-minded creative thinkers
• In a fast-paced dynamic and innovative environment
• For some of the biggest and most forward-looking brands in the world
• In a role that has immediate positive impact on supply chains globally

Key Responsibilities

• Leading customer onboarding for the EiQ product suite: from discovery and conversion to data migration and adoption.
• Building customer relationships through assessment of a client’s pain points and tailoring use of EiQ to address client requirements
• Working with the digital product team to cleanse and migrate data into EiQ
• Answering technical inquiries regarding EiQ and the use cases surrounding it
• Delivering regular reports on adoption, growth, and retention
• Working with the digital product development team on the creation and management of EiQ’s product backlog
• Representing the voice of the customer in broader strategic conversations regarding EiQ’s development

Experience

• 5+ years of experience in sourcing, sustainability, or work on a sales team. The following are especially desirable:
  • Clear knowledge of sustainability reporting standards, sourcing processes, and data practices
  • Experience working in a consumer-products vertical (especially apparel, food and beverage or electronics), an understanding of organizational priorities across several tiers of management within a consumer goods organization, and comfort working with both senior management and operational staff on executing towards their priorities
  • An understanding of how to proactively deepen customer relationships and a high-level view of the customer lifecycle for consumer product brands
  • Experience as a CSM
• Customer centric. A great listener, able to ask strategic questions to better understand a customer’s underlying needs and then translate a product’s features into a set of use cases with clear tie-ins to client benefits
• Agile. Comfortable working at a growth-stage company and handling a work environment that is both ambiguous and fast-paced
• Highly articulate. Able to provide clear feedback so that teams can reflect and inform product development
• Culturally fluid – able to work comfortably with a diverse global team, remotely
• Excellent written and verbal English

Qualifications

• Bachelor’s degree

Equal Opportunity Employer

ELEVATE is committed to creating a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by local law. Personal data provided by applicants will be treated as confidential information and will be used exclusively for employment purposes only.  Only short-listed candidates will be notified.  Applicants who are not invited for an interview may consider their applications filed for future reference.

To learn more about career opportunities at ELEVATE, please visit our Careers Page here: https://www.elevatelimited.com/careers/