ELEVATE is hiring a
Role
Customer Success Manager, ESG Analytics
Location(s)
New York, London, Hong Kong
Languages
English; secondary languages advantageous
Who We Are
Imagine working directly with many of the world’s most important consumer product brands on the most pressing issues shaping global trade. Imagine a career in which the quality of your work could help eliminate human rights abuses or mitigate climate change. Imagine a career that combines technology with impact.
ELEVATE is a global leader in sustainability and we are seeking to hire for our analytics division.
As a Customer Success Manager, you will help onboard new clients to EiQ, a growth-stage digital product suite that helps consumer product brands build better supply chains through assessing, analysing and remediating supply chain ESG risk. You will work at the intersection of sales, responsible sourcing, and product development as part of a broader team that seeks to build not only a beloved digital service offering but also change the shape of global trade for better. The ideal applicant will be insatiably curious, solutions-oriented, and purpose-driven.
ELEVATE was acquired by LRQA in April 2022. LRQA is a global leader in business assurance and owned by Goldman Sachs.
Job Overview
As a Customer Success Manager, you will play a vital role in driving the adoption of EiQ among our clientele. Your role requires a deep interest in the operations and business models backing consumer goods companies, as well as the patience required to lead a customer through a technical software implementation process. We require attention to detail, an ability to draw out and build a sharp understanding of client pain points and the resolve to work through the difficulties of building a digital product while fundamentally challenging the way that supply chain managers operate. Are you data literate and analytical while still comfortable grappling with ambiguity in finding the best outcome for the client? Do you have an auditor’s mind for detail? Are you confident and polished, able to go head-to-head with industry leaders? Can you put together a beautiful slide deck? Are you customer centric? Then we want you!
Key Responsibilities
1) Onboarding and Adoption:
2) Client Engagement and Relationship Building:
3) Data Analysis and Insights:
4) Client Deliverables and Communication:
5) Collaboration and Cross-Functional Support:
Experience
5+ years of experience in sourcing, responsible sourcing, or work on a sales team. The following are especially desirable:
Clear knowledge of sustainability reporting standards, industry protocols, sourcing processes, and data practices.
Experience working in a consumer-products vertical (especially apparel, food and beverage or electronics), an understanding of organizational priorities across several tiers of management within a consumer goods organization, and comfort working with both senior management and operational staff on executing towards their priorities.
An understanding of how to proactively deepen customer relationships and a high-level view of the customer lifecycle for consumer product brands.
Experience as a Customer Success Manager
Customer centric. A great listener, able to ask strategic questions to better understand a customer’s underlying needs and then translate a product’s features into a set of use cases with clear tie-ins to client benefits.
Agile and battle-hardened. Comfortable working at a growth-stage company and handling a work environment that is both ambiguous and fast-paced.
Highly articulate, humble and empathetic. Able to provide clear feedback to customers and internal teams that supports ongoing product development.
Culturally fluid – able to work comfortably with a diverse global team, remotely.
Curious on how technology might intersect with ESG.
Excellent written and verbal English. strong German language skills.
Qualifications
Equal Opportunity Employer
ELEVATE is committed to creating a diverse and inclusive workplace and is proud to be an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or any other status protected by local law. Personal data provided by applicants will be treated as confidential information and will be used exclusively for employment purposes only. Only short-listed candidates will be notified. Applicants who are not invited for an interview may consider their applications filed for future reference.
To learn more about career opportunities at ELEVATE, please visit our Careers Page here: https://www.elevatelimited.com/careers/