Customer Service Representative

Looking for meaningful employment? Do you want to spend your day knowing you’re making a positive impact? Are you an empathetic, service-minded person with a passion for supporting a more direct link between farmers and their neighbors? If so, we need you!

Farm Fresh To You (family-owned and -operated since 1992) is California’s leading CSA (Community Supported Agriculture service, where consumer purchase their produce directly from the farmers who grow it). We are seeking Customer Service Representatives to help us enrich communities throughout the state. Our mission is to empower a more transparent food system – one that supports local farming, encourages the benefits of farm to table living, and helps to ensure nutrition, sustainability, and economic stability throughout our region.

THE POSITION:

The Customer Service Representative is the first point of contact for most of our customers and we strive to provide an excellent customer service experience. You’ll work with our customers on the phone and in writing to make sure they have a great experience, all through a service that celebrates convenience, customization and great-tasting foods. This is an entry-level position with room for growth, both within both the department and the company.

This position is a full-time, Monday-Friday, 8:30-5:00 position located in our West Sacramento Office. We are essential workers, and this is an in-office position.

OUR TEAM:

We’re a positive, supportive group that thrives on doing everything we can to help the members who sustain us. We take pride in identifying and building on the strengths of each member of our team, and we source our department leaders locally, from within the team, at every opportunity.

ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE:

• Communicate with customers by multiple interaction channels including but not limited to inbound and outbound phone, email, and live chat.

• Receive and process orders to initiate, discontinue, reactivate, or change service.

• Research and document complaints concerning delivery, quality, billing, or service rendered, and refer complaints of service failures to designated departments.

• Perform tasks associated with billing, invoicing, check processing, and chargebacks.

• Respond to all customer contacts within specified time frames and in an efficient and accurate manner.

• Fill out forms, determine charges for service requested, collect payment information, prepare change of address records, and inactivate accounts.

• Provides excellent customer service while adhering to defined standards.

• Other duties as assigned.

• The ability to work effectively with others and regular, predictable attendance are required.

REQUIREMENTS:

• Experience interacting directly with customers or members of the public
• Intelligence, character, coachability/willingness to learn
• Empathy, written and verbal communication skills, and an aptitude for investigating complex situations
• Career-oriented
• High school diploma or equivalent

ADDITIONAL QUALIFICATIONS:

• Experience in Food and Agriculture, Health, Wellness, and Nutrition
• Passion for the environment, sustainability, or the farm-to-fork movement
• Working knowledge of our food system, sustainability, and environmental impact
• Strong computer skills
• 4 year or professional degree
• Bilingual is a plus!

THIS POSITION OFFERS:

• A positive, casual work environment
• Training and career development
• Potential advancement within first year
• Excellent work-life balance
• A chance to have a real impact on our food system
• Full benefits including Health, Dental and 401(k)
• Employee discount of 40% off all organic fruits, vegetables & artisan farm products

More about our Farm, Family and Growing Philosophy:

http://www.farmfreshtoyou.com/about/our-farm