Customer Service Manager

Description

INNIO is seeking a Customer Service Manager within the After Market and Service Business. This position provides the opportunity to significantly influence the future direction and effectiveness of the "Customer Development Manager of the future."

What we offer:

• An innovative and international working environment
• Flexible working time model (depending on position and role)
• Health We Care Program – including company sport activities
• Moving cost support for new employees in accordance with policy
• Good connections to public transport – station in direct proximity
• Transportation cost support in accordance with policy
• One of the best canteens in the area with healthy and various meals
• Attractive location in the heart of the alps which provides various outdoor sport and other leisure possibilities

Your Responsibilities:

• You will be shaping and leading customer development in one of INNIO's business regions
• Your primary focus will be on aftermarket contracting and the ongoing development of key customer relationships
• You will guide our local channel partners to increase customer base, retention, and intimacy
• As part of your regional responsibilities, you will also be a key role in the strategic development of our channel partners within INNIO's Service Business
• You will develop strategies to drive new business areas and products by anticipating market and customer needs while also serving as the escalation point for all aftermarket issues

Your Profile:

• Strong commercial background through a commercial education (e.g. Bachelor) and significant experience in a commercial, ideally customer facing role
• Well-founded technical expertise through experience in a technical role or technical education
• Highly developed skill & expertise in customer interaction, negotiation & pro-active issue resolution
• Business judgment, understand P&L metrics and ability to deliver against targets
• Strong customer focus and mindset
• Independent and strong communicator and facilitator
• Ability to build and maintain relationships with senior internal and business critical external stakeholders
• Excellent presentation development and broader communication skills that turn concepts into effective structured messages for non-technical internal and external decision makers
• Ability to represent the company formally and informally to influence internal and external stakeholders
• Demonstrated ability to work collaboratively with cross-functional teams and manage multiple priorities
• Ability to coordinate with support functions internally with a high level of independency

The base pay is composed of the amount according to the Austrian collective agreement which is at least EUR 4.112,78 gross per month (x 14) and an over payment depending on your qualifications and experience.

Keywords

Customer ServiceManagerDevelopmentBusinessRelationshipsStrategyCommercialTechnicalNegotiationCommunicationStakeholdersPresentationCollaboration