INNIO is hiring a
Customer Service Manager
🇮🇹 Italy 📝 FULL-TIMEWhat if energy supply could be sustainable, affordable, and reliable at the same time? With its product brands Jenbacher and Waukesha and the digital platform myPlant, INNIO offers energy solutions for today—and tomorrow, in more than 100 countries, improving the quality of life for countless people_._ Do you want to make a difference with your work? We are searching for an Customer Service Manager - Italy. Join our team now!
What INNIO offers you:
- A fast-growing international business environment
- Being part of a young, supportive and enthusiastic team
- Learning opportunities, other development opportunities to craft your career path
- Hybrid working model - Home office opportunity with flexible arrangements possible according Italia working rules
In this role you will be responsible for:
- Drive business results and manage excellent customer relationships
- Point of contact and key account function for escalations in the assigned Area/Country
- Cooperate with distributors to identify and support Area/Country growth strategies
- Assure timely resolution of customer issues and customer satisfaction for assigned customers
- Identify customer needs and help to develop winning, customer centric strategies that integrate customer value creation
- Provide Customer Service Team and Finance Team with financial projections on periodical sales estimations.
- Support and control timely billing and receivables collection
- Improve customer satisfaction
- Work with Commercial team on offering decisions
Your profile:
- University degree with well-founded technical expertise through experience in a technical role or technical education
- Highly developed skill & expertise in customer interaction, negotiation & pro-active issue resolution
- Fluent in Italian and English language (basic German knowledge is an advantage)
- A proficient communicator and facilitator with strong customer focus
- Kean to learn & grow every day to deliver world class service in a very dynamic environment
- Strong presentation development and broader communication skills that turn concepts into effective structured messages
- Willingness to travel up to 50% of the time
INNIO innio.com
INNIO is empowering the transition to net zero – with energy solutions and services that are flexible, scalable, and resilient.
We’re helping industries and communities generate and manage energy sustainably while navigating the fast-changing landscape of traditional and green energy sources. We’re individual in scope, but global in scale.