Customer Experience Associate

The Contact Center Team provides excellent customer services across all digital channels to rural farmers/rural areas. As a Customer Experience Associate, you will be a part of the Contact Center Team and will be responsible for providing technical advice on pest and disease control, introducing our farming products and services, and establishing a high standard for quality customer service across all our digital channels. You will be involved in the different phases of digital operation projects, as well as supporting customer services and working with multiple teams.

Once You’re Here, You Will:

• Monitor and respond to customer’s questions and complaints in a timely manner via Yetagon hotline and social media channels (Facebook, messenger & viber)
• Engaging in active listening with customers, responding efficiently and accurately through hotline or social media channels to service our customers’ needs and provide effective solutions to their inquiries
• Involve and assist in the Yetagon products and services introduction: explain the detailed product information to the customer and refer the customer to the nearest branch office or dealer shop for potential purchase
• Give advice on pest and disease control/tele agronomy service of the contact center team and initiate service follow-up to our customers via phone call
• Collaborate and work with multiple teams on improving the service flow and expansion of new products and crops
• Agricultural techniques and product information will be continuously learned for new crops expansion and provide effective knowledge to our customers

Must-Haves:

• Must be graduate from agricultural university or institute
• Proficient with computers (Excel, Word, PowerPoint), and 'G-suite'
• Self-motivated, love challenges and able to work under pressure
• Must be open-minded to explore and learn about new things, operationally and agriculturally
• Exceptional customer service, strong verbal and written communication skills, and active listening skills
• Must have experience in conducting phone conversations with farmers

In Return…

You’ll earn a competitive salary, with medical benefits, and incredible opportunities to develop your career. You can expect an annual impact bonus and an amazing office with talented, forward-thinking people.

And, ultimately, you’ll have the opportunity to change lives in Myanmar for the better, while doing groundbreaking work.

About Proximity

Proximity Designs is tackling globally important issues at the nexus of climate change, deep poverty, food insecurity, inequality and political conflict. We do this by helping hundreds of thousands of rural people care for their soils, grow more food, earn better incomes and build resilience against climate change. We address a critical government and market failure, by designing and delivering products and services needed to make farming families more productive, profitable and environmentally sustainable. We offer our low-income customers a suite of innovative and affordable farm solutions such as micro-irrigation systems, bio-fertilizers and bio-pesticides, soil health testing kits, on-call crop protection services and farm loans.

Over the past 19 years, we’ve generated USD 782 million in additional income for 1.2 million poor farming households across rural Myanmar. With this income increase, farmers can invest in their future: education for their children, more nutritious food, better healthcare and investments in their farms or other village enterprises.