Customer Experience Associate

Customer Experience Associate (Yangon, 1 post)

The Contact Center is a centralized place for our customers to contact us and receive fast and consistent responses from Proximity Designs and also provide our customers with a high quality contact, every time they engage with us. Additionally, contact center team is the central support role in the organization that manages all customer interactions from various digital channels.

As a Customer Experience Associate, you will be a part of the Contact Center Team and will be responsible for providing technical advice on pest and disease control, introducing our farming products and services, and establishing a high standard for quality customer service across all our digital channels. You will be involved in the different phases of digital operation projects, as well as supporting customer services and working with multiple teams.

Once You’re Here, You Will:

• Monitor and respond to customer’s questions and complaints in a timely manner via Yetagon hotline and social media channels (Facebook, messenger & viber).
• Engaging in active listening with customers, responding efficiently and accurately through hotline or social media channels to service our customers’ needs and provide effective solutions to their inquiries
• Involve and assist in the Yetagon products and services introduction: explain the detailed product information to the customer and refer the customer to the nearest branch office or dealer shop for potential purchase
• Give advice on farming practices and also support tele agronomy service of the digital funnel as well
• Collaborate and work with multiple teams on improving the service flow and expansion of new products and crops
• Agricultural techniques and product information will be continuously learned for new crops expansion and provide effective knowledge to our customers

Must-Haves:

• Must be graduate from agricultural university
• Proficient with computers (Excel, Word, PowerPoint), and 'G-suite'
• Self-motivated, love challenges and able to work under pressure
• Must be open-minded to explore and learn about new things, operationally and agriculturally
• Exceptional customer service, strong verbal and written communication skills, and active listening skills
• Must have experience in conducting phone conversations with farmers

In return…

You’ll earn a competitive salary, with medical benefits, and incredible opportunities to develop your career. You can expect an annual impact bonus, an amazing office with the forward-thinking people and world-class training opportunities through Proximity School.

You’ll get to see more of the world, with the potential for international travel to conferences and events to keep your skills sharp.

And, ultimately, you’ll have the opportunity to change lives in Myanmar for the better, while doing ground-breaking work.

About Proximity

Proximity Designs is tackling globally important issues at the nexus of climate change, deep poverty, food insecurity, inequality and political conflict. We do this by helping hundreds of thousands of rural people care for their soils, grow more food, earn better incomes and build resilience against climate change. We address a critical government and market failure, by designing and delivering products and services needed to make farming families more productive, profitable and environmentally sustainable. We offer our low-income customers a suite of innovative and affordable farm solutions such as micro-irrigation systems, bio-fertilizers and bio-pesticides, soil health testing kits, on-call crop protection services and farm loans.

Over the past 18 years, we’ve generated USD 782 million in additional income for 1.2 million poor farming households across rural Myanmar. With this income increase, farmers can invest in their future: education for their children, more nutritious food, better healthcare and investments in their farms or other village enterprises.

How to Apply

If you are interested in joining us, please click apply to submit your application.

Applications will be reviewed on a rolling basis without regards to race, sex, color, national origin, sexual orientation, age, or marital status, and therefore interested candidates are encouraged to apply.

Please note that only short-listed candidates will be contacted.