Customer Care Representative | India | Moga, Punjab

Customer Care Representative | India | Moga, Punjab

Sistema.bio, we are creating value from waste.

Sistema.bio believes that the transition to renewable energy, reduction of global greenhouse gas emissions and adoption of regenerative farming are critical to ensure a thriving world for today and for generations to come.

We advocate for a world in which waste is a resource, and farmers are empowered and productive. Smallholder farmers produce over 80% of our food: our technology and services help them be more sustainable, productive and healthy.

We are a leading global social enterprise operating in Latin America, India, and Africa. We provide farmers with financing to access waste-to-energy technology that is easy to install and maintain, includes great after-sales service and a 10 year relationship with every farmer.

We manufacture, sell, install and finance our patented biodigester systems for small and medium scale farmers to convert their waste into economic, health and environmental benefits. Our products are unique for their simplicity of use, durability and quality.

With a team of about 500 people worldwide, we have reached tens of thousands of farms in 30 countries with clean energy & fertilizer, and we are growing fast.  We are on a mission to reduce 1% of global GHG emissions and transform food systems!

By the end of 2025, our goal is to have installed biodigesters for a million people with our technology where they lack access to clean, renewable, and cost-effective energy.

Sistema.bio is the 2019 Ashden Clean cooking Awards winner, Schwab World Economic Forum Fellow, United Nations SDG 7 leader. Sistema.bio is a certified BCorp and has been recognized by Buckminster Fuller Institute, Ashoka, Endeavor and many other leading awards, organizations and partners.

You can be a part of this impact story!

Your mission at Sistema.bio

Reporting to the Service Manager, you will be responsible for answering incoming calls related to service queries & complaints, call registration and online troubleshooting over the phone. You will also be responsible for handling all the customers professionally according to the global standards of Sistema.bio with the central focus on customer satisfaction.

You’ll be in charge of:

• Manage incoming service complaints & requests over phone with highest level of Customer satisfaction & maintaining the customer relationship.
• Gain personal technical knowledge of products by reading manuals and diagnostics information with resolution
• Follow the call center “scripts” when handling different topics.
• Create service call logs of customers which include customer details, reported issues, resolution given and any further actions required from management or repair personnel.
• Provide complete technical guidance and resolution in a given time frame.
• Coordination with the field team and management to seek out technical resolution.
• Closure of all service requests within Scope & within the given TAT.

More about YOU

• You have a Graduation degree with 2+ years of experience in technical support over the phone in after sales service. Work experience in the Biogas industry would be a great plus!
• You can speak Marathi and Kannada languages. One can speak both would be a great plus!
• You have good knowledge of MS office suite, like Excel and Word.
• You should be ready to learn new things by reading service manuals of different products.
• You have strong problem solving and analytical skills and are able to offer solutions on the go.
• You are extremely respectful towards farmers and field staff and have a strong attitude of service.

What it is like to work at Sistema.bio

• Global company: At Sistema.bio, you get exposure to working with 3 continents and diverse cultures and people. It's the opportunity to build an international career and grow as an individual!

• Passion and purpose: Working at Sistema.bio, you work with a very passionate team that believes strongly in working for the social and environmental impact they want to see.

• A growing team with growing opportunities: Sistema.bio is on its way to double in size in the coming years. This growth will open new roles, new countries and a world of new opportunities! We have a roll-up-your-sleeves culture where we offer new opportunities for our team members’ careers and aspirations based on their skills, interests and aspirations.

• Learning about agroecology and small and medium-scale farmers: We make sure that regardless of your background, you get to spend time in the field with farmers and genuinely learn about farming and agroecology in general and its importance.

• Work-life balance: At Sistema.bio, we know you’re at your best when you’re rested and healthy. We therefore give you generous holidays options, parental leave, we pay for your health protection and give you options to work remotely when needed and possible.

• Gender Equality: Sistema.bio is committed to gender equality in the workplace. Thanks to our Gender policies and efforts women represent 57% of the Global team for example, and 27% of our overall workforce. We have flexible hours and expressing spaces for lactating mothers.

• A team of Do’ers: We are a team of doers. You will get a chance to get your hands dirty and learn on the ground up because your ideas and execution matter.

Location, travel and start date

• Based in Moga, Punjab, INDIA

If you still need to see we solve humanity's most important problems

• You should start with our linkedin page for team and activities updates.
• Check our Youtube channel: you can see testimonials from customers, mini documentaries and videos of our impact.
• Make sure you watch CACA, our prize-winning documentary about how what we do contributes to tackling climate change.
• Sistema.bio is recognised as an important player in the fight against climate change! > Science warns against the need to fight climate change.
• SDGs we participate in solving!
• Culture and values - See more about our values here: https://sistema.bio/opportunities/ - our teams are made of diverse people who think and care about the environment, and love solving problems to grow together.