Customer Care Officer

Local Unit & Position Description

This is the job

We are looking for new colleagues (m/f/d) for our Customer Care Team in Essen. The sooner we can start together, the better!

In this position:

Our external as well as internal customers rely on you:

• You are responsible for the project execution in the areas of management system certification and are passionate about service and problem solving.
• You care for your customer from the quotation stage to planning the audit and issuing the certificate as result of our successfully completed service.
• You have intensive contact with our customers and work closely with our field service (auditors). You are our face to the customer.
• You can use your communication skills to discuss complex technical issues with your customer in a simple and empathetic way - together you will find a solution. An essential part of your new job is initiative and the courage to make decisions.

Position Qualifications

What we want

A customer has a problem and needs support, out of the box solution -? If you think "challenge accepted, let me help you", you are exactly right for us!

You will be part of a cooperative team - we stick together, help each other and pursue our common goal: unique customer and sales support.

We are there when we are needed, we stand for creativity, flexibility and focus on the right things. We trust each other and base our cooperation on mutual respect

If you have

• Completed commercial education or Bachelor's/ Master's degree
• Experience in building sustainable customer relationships and sales
• Very good communication skills in German as well as a good knowledge of English
• Experience in using various IT programs (e.g. MS Office, CRM systems)
• Technical background knowledge as well as professional experience in the industry is an advantage.

We offer you

• a permanent employment contract
• an exclusively employer-funded company pension plan that is vested from the beginning, including benefits in the event of death, as well as the option of deferred compensation
• Sick pay allowance for up to 12 months after the end of continued payment in the event of illness
• Individual work-life integration:

- Flexible work schedule (including the option to work partially from a home office).

- weekly working time 39 hours

- 30 days vacation

- Flextime account

• Personal development opportunities and promotion prospects in an international company
• Good transport connections by car (near A42) or public transport (e.g. subway, bus)
• Other obvious additional benefits such as fresh fruit, free drinks & parking, Job Rad and our Corporate Benefit Program

If you are interested, kindly submit your application in English or German.

Please be informed you may be requested to provide DNV with additional documents for a background check.

Company & Business Area Description

DNV is a global independent foundation active in various business areas.

Driven by our mission to protect life, property and the environment, DNV enables its customers to advance the safety and sustainability of their businesses.

In the division Business Assurance, we provide certification services to customers.

We strive for diversity and inclusion at all levels of our company in terms of age, gender, nationality, experience, and mindset. Diversity and inclusion are a source of strength for DNV. It provides the broadest access to global talent and is the best foundation for delivering excellence to our customers.

We care. We dare. We share.

Equal Opportunity Statement

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity!