Customer Care/Monitoring

Background to CQC

C-Quest Capital LLC (CQC) is a leading global carbon project developer, social impact investor and climate finance specialist. Our mission is to transform the lives of families in the poorest communities in developing countries by providing access to clean and sustainable energy solutions and improving the health and wellbeing of women and children. We do this through making investments in carbon reduction and removal programs, which provide clean and efficient energy appliances, small-scale agriculture and forestry services to the rural poor.

CQC’s carbon programs have improved the lives of over 20 million people in Africa, India, Southeast Asia and Central America. Our ambition is to reach over 175 million people by 2035 and we are well on our path to do so with current committed funding.

CQC is headquartered in Washington DC, USA, with subsidiaries in India, Malaysia, Singapore, Cambodia and Australia.

The Role

• CQC is hiring a Customer Care/Monitoring for India to meet the increasing demand from companies and sovereigns in the region for carbon and sustainability solutions. This new role reports to CQC’s Chief Operations Officer in our India region. Role is meant for one or more of the ongoing projects.

Duties/Responsibilities:

• Interacts with customers via telephone, email, online chat, or in person (regular site visits) to provide support and information on an assigned product or service.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Uses knowledge of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
• Coordinates with internal compliance function to understand necessary project guidelines including periodic updation thereto and ensure all customer interactions are in-line with the same.
• Takes responsibility to ensure customer interactions are meaningful and adequate from project’s perspective while being sensitive to customer's behavior
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Knowledge of Hindi must. Proficiency in multiple Indian languages preferable.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Knowledge of, or ability to learn, product, service, or area of customer service specialization.
• Proficiency in MS Office