Country Manager - Mali

Description

Location: Bamako, Mali

Position Status: National Position, Full-time, Non-exempt, Regular.

Salary Level: Mali Local Salary Scale

Risk Level:     ☐ Level 3       ☐Level 2         ☐Level 1

(Level 3: Frequent contact with participants, direct contact with children, access to sensitive data, and/or high level of accountability.

Level 2: Some contact with participants; unplanned non-direct contact with children.

Level 1: Likely to have no contact with participants or sensitive data)

About Mercy Corps

Mercy Corps is a leading global organization powered by the belief that a better world is possible.

In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions

into action — helping people triumph over adversity and build stronger communities from within.

Now, and for the future.

The Program / Department / Team

Mercy Corps has been working in Mali since 2013 supporting Malian women and men - including young women and men - to restore peace and stability, and address humanitarian and development structural challenges. Throughout our work, Mercy Corps seeks to support strong, inclusive, and resilient communities by i.) providing conflict-sensitive humanitarian assistance, ii.) addressing the root causes of conflict through improved and holistic conflict prevention and management mechanisms and iii.) promoting sustainable economic development through market systems strengthening and employment opportunities for women and young women and men. Mercy Corps’ work addresses issues related to natural resource management and climate change adaptation within Mali and across the borders with neighboring Central Sahel countries, Niger, and Burkina Faso. With the launch of Mercy Corps’ Global Strategy, Pathway to Possibility, the country office is poised to operationalize an exciting three-year strategy with the vision to enhance the resilience of Malian communities to address the drivers of conflict, thrive in the face of climate change, and facilitate long term peace and prosperity.

The Position Summary

The Mali Country Manager combines high-level program management, business development leadership and official representation responsibilities. Given the smaller scale of the country mission, the Country Manager will directly oversee program strategy, implementation, and quality, while also acting as the primary representative of Mercy Corps in Mali. The role requires a dynamic leader who can provide strategic vision, manage complex multi-sector programs, ensure compliance with donor regulations, and maintain strong relationships with external stakeholders, including donors, local authorities, and national and international partners. The Country Manager will actively participate in portfolio management and portfolio growth with the support of, and under the leadership of, the Deputy Regional Director for Programs. They will provide leadership, technical oversight, management and strategic vision of the multi-sectoral portfolio that spans humanitarian and development programming while managing staff and resources to ensure that the programs are of highest quality and adhere to internal Mercy Corps policies and procedures as well as donor rules and regulations, and meet its targets and deliverables on- time, on-scope and within budget.

Essential Responsibilities

STRATEGY AND PLANNING

• With the support of the Deputy Regional Director Programs, lead on and communicate a clear vision for Mercy Corps’ programs in Mali, aligned with regional and global strategies.
• Lead the development and implementation of countrywide strategic plans, ensuring that they are responsive to the rapidly evolving context in Mali.
• Pursue new opportunities for innovative programming and to sustain and grow MC portfolio in Mali in line with the country strategy.
• Follow analysis of the Mali crisis and the impact of policy, political, and military changes on the context, ensuring that this analysis is recognized and incorporated in planning for both short-term humanitarian and longer-term recovery and resilience programming
• Recognize opportunities for innovative action and create an environment where alternative viewpoints are welcomed and considered.
• Ensure that the Mercy Corps strategy is updated and implemented as a collaborative process with MC Mali team, well communicated and guides decision-making.

PROGRAM MANAGEMENT

• Lead the design, implementation, and monitoring of multi-sector programs, ensuring they are on-time, on-scope, and within budget.
• Oversee program leads to ensure that all programs adhere to Mercy Corps’ Program Management Minimum Standards (PM@MC 2.0) and meet donor expectations.
• Support and mentor teams, fostering collaboration, learning, and continuous improvement.
• Build and maintain operational systems that ensure proper administrative support for programs, as well as segregation of duties between finance and operations.
• Ensure all interventions adhere to Mercy Corps’ Gender Policy, Do No Harm principles, and program participants accountability standards.

STRATEGIC BUSINESS DEVELOPMENT

• Lead strategic business development efforts, identifying and securing new funding that align with Mercy Corps’ strategic goals in Mali, under the leadership of the Deputy Regional Director for Programs and with the support of the Regional Program Team and Regional Business Development Advisor.

• Track and review new program development opportunities and identify opportunities that match Mercy Corps’ strategic interests in Mali on a coordinated and timely basis.

• Develop and maintain strategic partnerships in country with a diverse pool of potential partners from the civil society, local and international NGO, private sector, research or government space.

• Coordinate with partner organizations and field program staff on proposal development and design, including gathering information for concepts and proposals and serving as primary drafter/editor of proposals and needs assessments.

• Apply the agency’s best practices in donor cultivation, pre-positioning, and proposal development efforts for institutional donors

TEAM MANAGEMENT

• Develop capacity of the team and assist with career development; Assist team members with information, tools and resources to improve performance & reach objectives.
• Promote accountability, communicate expectations and provide constructive feedback informally and formally via regular one on one and performance reviews.
• Create and sustain a work environment of mutual respect and accountability, where team members strive to achieve excellence.
• Lead recruitment efforts for key positions, ensuring the selection of highly qualified and culturally competent staff.

PROGRAM QUALITY, EVIDENCE & LEARNING

• Communicate a clear vision of program goals and strategies to program team members and stakeholders, translating into concrete work plans.
• Provide leadership to increase coordination, collaboration, communication and harmonization of Mercy Corps programming and operations in Mali, ensuring adherence to the highest technical program standards.
• Building a supportive and accountable pathway for Program Managers to fully be responsible for meeting PM@MC standards with minimal oversight from Country Manager over time.
• Liaise with the regional and global teams, including regular updates with the Deputy Regional Director for Programs and regional heads of TRAQ to ensure MC Mali remains on track with regional and global objectives and gets the required support to maintain program performance and quality at the country level.
• Support the Program Team in ensuring the planning and proactive implementation of high-quality data collection (assessments, evaluations etc....) along with the development and implementation of a learning agenda across programs.
• Build consensus around a common vision of what shared success looks like, including developing and tracking appropriate indicators.
• Ensure programs meet donor and internal obligations on scope, time, and budget, including efficient coordination of program, operational, and financial issues.
• Create and maintain systems to ensure efficient and transparent capture of program data for management decision-making and timely and informative internal and external reporting.
• Oversee the establishment of systems, policies, and approaches necessary to ensure and demonstrate the quality of programs and ensure technical coherence and promote creative programming across the portfolio.
• Ensure that all the program staff have received training in line with their level of responsibility and receive technical support relevant to their programs.
• Coordinate all program units for the timely preparation of quality internal and external reports that flag contractual challenges where necessary.
• Promote an evidence-driven culture, contributing to the establishment of the country’ evidence and learning priorities, in line with the regional Evidence and Learning Agenda.

FINANCE & COMPLIANCE MANAGEMENT:

• Oversee financial management processes, ensuring transparency, accountability, and compliance with donor regulations and Mercy Corps’ policies.
• Recognize the high level of donor scrutiny in Mali programming and ensure continuing effective, transparent and responsive compliance mechanisms are in place.
• Maintain oversight of overall program budgets ensuring appropriate allocation of resources to meet program objectives.
• Ensure compliance with donor and Mercy Corps regulations.
• Ensure all internal control procedures are adhered to and that necessary measures are put in place to ensure high standards of accountability and compliance.
• Create and maintain systems for regular review and implementation of corrective measures based on regular budget variance analysis in line with donor and Mercy Corps policies.

INFLUENCE AND REPRESENTATION

• Hold the legal representation of Mercy Corps in Mali.
• With the support of the Regional Director and Deputy Regional Director for Programs, represent Mercy Corps Mali to donors, government officials, private sector partners, civil society and other stakeholders, ensuring strong partnerships and collaboration.
• Anticipate needs and opportunities, understand donor pool and contribute to shaping donor’s views on humanitarian and development programming in Mali.
• Demonstrate flexibility, resilience and ability to maintain positive relationships and composure.
• Develop and maintain internal and external relationships to ensure optimum program success.
• Maintain high ethical standards and treat people with respect and dignity.
• Exhibit awareness of his/her own strengths and development needs.

ACCOUNTABILITY TO AFFECTED POPULATIONS

• Mercy Corps team members are expected to support all efforts towards accountability, specifically to our program participants and to international standards guiding international relief and development work, while actively engaging program participant communities as equal partners in the design, monitoring and evaluation of our field projects.

SAFEGUARDING RESPONSIBILITIES

• Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work.
• Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members.
• Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

Supervisory Responsibility

All Country-level Program Teams

Accountability

Reports Directly To: Deputy Regional Director for Programs

Works Directly With: Country Program Team, Regional Leadership, Regional Program and Technical Team, Regional Support Services Teams, Global Program Technical Teams (TRaQ,  Evidence & Learning, Institutional Donors Engagement), additional global support teams as needed.

Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Minimum Qualification & Transferable Skills

• MA/S or equivalent in relevant field.
• At least 5 years continuous experience in portfolio and/or country management expertise, with technical design, strong technical skills and implementation of food security and livelihoods, youth engagement, peacebuilding and social cohesion, climate resilience and/or economic development. At least 2 years in humanitarian response in a complex context with international NGOs a strong advantage.
• Excellent representation abilities with proven experience interacting with authorities, donors and other partners to advance strategic objectives.
• Experience in or cultural roots in West Africa; Knowledge of Sahel context and dynamic is a plus.
• Experience as a Director of Programs or similar roles are a strong advantage.
• Strong management, mentorship and leadership skills with ability to build team capacity.
• Strong communications skills with exceptional ability to articulate technical issues with colleagues at different capacity levels.
• Understands donor regulations and compliance (FCDO, ECHO, EU, Sida, UN, etc.);
• Ability to work under high pressure with multiple deadlines in a challenging environment.
• Strong program management skills, promoting innovation, collaborating effectively across sectors and departments and adopting a solution-oriented attitude at all times.
• Ability to adapt and work effectively in a multi-cultural context and remain culturally sensitive and appropriate at all times.
• Excellent oral and written French skills required, proficiency in English an asset.
• Knowledge of Sphere standards and other training in humanitarian response an advantage.

Success Factors

The successful Country Manager for Mali must demonstrate excellent program leadership, and team management, with proven expertise in fostering strong donor, partner, and team relationships. They should be proactive, independent, and capable of multitasking in high-pressure environments. The role requires technical proficiency, adaptability, and resilience, along with the ability to develop and implement multi-sector programs. Strong communication, cross-cultural sensitivity, and problem-solving skills are essential, as is the ability to mentor and build capacity within teams. The Country Manager must embody Mercy Corps’ values, maintain a commitment to teamwork and accountability, and navigate evolving challenges with diplomacy, patience, and a sense of humor while ensuring effective decision-making in all situations.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development

Team Efficiency and Effectiveness

Achieving our mission starts with how we build our team and collaborate. By bringing together individuals with a variety of experiences, backgrounds, and perspectives, we strengthen our ability to solve complex challenges and drive innovation. We foster a culture of trust and respect, where every team member is valued for their contributions, empowered to reach their full potential, and motivated to do their best work. We recognize that building a strong and effective team is an ongoing process, and we remain committed to learning, improving, and growing together.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out different backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme**.** We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.

As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

SDG Impact