Coordinator, Operations

Who we are

eHealth Africa (eHA) designs and implements data-driven solutions and technologies to improve health systems for and with local communities. eHA’s technology works in low connectivity settings, and smartly uses data to drive decision-making by local governments and partner agencies to get optimum results.

We leverage our staff and department expertise across five programmatic areas:

• Health Delivery Systems
• Public Health Emergency Management Systems
• Disease Surveillance Systems
• Laboratory & Diagnostic Systems
• Nutrition & Food Security Systems

In each of these programmatic areas, we partner with governments, communities, nonprofits and other stakeholders to generate holistic solutions, because we believe that every community deserves access to the types of tools that can enable them to lead healthier lives.

Purpose of the position

The Coordinator, Operations, provides leadership for the operation team and respond to key operational challenges. S/he will work with and be supervised by the Manager, Operations. The Coordinator, Operations role is to coordinate daily schedules and special programs for office and residential facilities in collaboration with other team members.

What you’ll do

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

• Supervises and assures effective operation of organization’s office/residential building and other related property and grounds.

• Serves as the primary contact with staff, members and clients for a specific facility and other related property and grounds.

• Ensures compliance with safety and security policies and processes at all times.

• Oversees and manages vendors. Assists the Procurement Team with the identification and selection of vendors.

• Generates work plan for the vendor, defining and communication of timelines to ensure availability of vendor resources. Identifies and resolves vendor issues. Oversees record keeping (online and physical) for vendors, vehicles usage, etc.

• Maintains a secure environment by keeping lock and access information confidential and complying with regulations.

• Distributes and retrieves access cards and keys to facility staff members.

• Ensure effective management of member/guest registration, visits and events.

• Promptly respond to requests from members/guests while ensuring compliance with rules and regulations

• Ensures scheduled maintenance is carried out on facility and equipment proactively to prevent failures or premature wear and tear. This is essential to ensure continuous operation of the facility.

• Conducts regular facility [and related property and grounds] and equipment inspections to assure effective operation and maintenance.

• Identifies areas for improvement in facility management and brings to the attention of Manager, Operations.

• Responds to complaints regarding facility from staff members and/or clients in a timely manner (i.e., regarding lighting, building temperature, equipment failure, etc.).

• Sets up appropriate office space for new employees.

• Ensure the facility is adequately stocked with essential supplies and maintain an efficient re-ordering system to prevent stock-outs.

• Maintains facility supplies and facility services. Arranges timely repairs, as necessary.

• Ensures that all vehicles and equipment in the fleet are properly maintained and operated in accordance with organizational standards.

• Ensure driver supervision and monitor driver compliance with motor vehicle regulatory requirements for professionalism and safety.

• Maintains accurate records and generates a variety of reports utilizing spreadsheets and databases.

• Ensures all inputs needed for the periodic procurement plan are provided in a timely and efficient manner.

• Provides timely periodic reports regarding facility management tasks and activities in a timely and efficient manner

• Responsible for performing any other duty assigned by Management.

• Is consistently at work and on time.

• Participates in and promotes a positive, supportive, cooperative team environment.

• Attends and participates in staff meetings, training classes and supervision.

• Adheres to policies and procedures.

• Adheres to eHealth Africa Code of Conduct as well as ethical standards of the field.

Who you are

• Bachelor’s degree from a college or university in Business Administration, Estate/Property Management, Civil Engineering, Project Management, or a related field.
• Five (5) years working experience in Operations, preferably in an NGO or an equivalent combination of education and experience.
• Minimum of three years of operations supervisory experience.
• Proven ability to lead and manage multidisciplinary/diverse teams, as well as the mentoring team.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedural manuals.
• Ability to motivate others, delegation, and timely/quality decision-making.
• Excellent interpersonal, communication and organizational skills.
• Ability to communicate, interact and influence effectively at all levels within the Organization.
• Must have the ability to manage conflicts and resolve problems effectively.
• Action-oriented and resilient in a fast-paced environment.

Language Ability

• English is the spoken and written language. Fluency in local Hausa is an advantage.
• Ability to read, analyze and interpret general business periodicals, professional journals, or government regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, employees and the general public.

eHA Gender Diversity Statement

At eHealth Africa, diversity is integral to who we are. We value and honor diverse backgrounds and experiences, strive to create inclusive and equitable working environments that promote Learning, Fairness and Opportunities for all.

Above all

We believe strongly in our mission and our core values, and our teams are most successful when they do also.

IMPACT & QUALITY:

We push ourselves to maintain high standards, ensuring that we produce the most meaningful results in everything we do, no matter how big or small.

INNOVATIVE PROBLEM-SOLVING:

We maintain a worldview driven by possibilities, not limitations. We take smart risks and foster an environment where creativity and innovation thrive.

INTEGRITY:

We are honest and truthful in our work. We always do what is right, even when it is not easy. We put our values into practice and hold each other accountable.

Other Details

• Qualified female candidates are encouraged to apply.
• Please note that consideration for employment is contingent upon successful completion of background and reference checks that may include criminal record checks.
• Location - Borno