Oxfam Aotearoa is hiring a
We are an NZ charity, connected to a world-wide Oxfam movement, that challenges the global inequalities that push people into poverty and injustice. We welcome you to work with us in challenging, transforming and changing the global threats that face us all – climate destruction, gender injustice, and economic injustice.
You are a people-person, able to inspire and motivate a team of fundraisers doing incredible mahi/work on the phones. Your great organisational and admin skills will ensure the effective day-to-day running of Oxfam’s contact centre and make sure the campaign planning, data and delivery of the calling campaigns are top-notch, ensuring you and the team deliver on KPIs and we achieve the best possible performance for each campaign. Your role will include:
Day-to-day Contact Centre leadership and operational coordination
Conducting effective resource planning to maximise the productivity and success of the team
Implement caller performance and quality assurance strategies
Monitoring and regularly report on campaigns and Contact Centre metrics
Hire, coach and provide ongoing training to contact centre team members.
Our ideal candidate…
Will have experience and demonstrated success in Contact Centres, preferably gained within the not-for-profit sector
Will have 1+ years’ experience of leading a team Contact Centre staff
Will be motivated, driven and creative, with good analytical skills
Will have good experience in recruiting, selecting, inducting and training staff
Will be able to take initiative and responsibility with passion and energy
At Oxfam Aotearoa we value our commitment to Te Tiriti o Waitangi and te ao Māori. Our kaupapa champions diversity and welcomes those who know what it means to challenge injustice. Those from the Pacific diaspora based in Aotearoa New Zealand are particularly encouraged to apply, as we work across the Pacific. We are open for candidates to be based at our main office in central Tāmaki Makarau Auckland. The post attracts a starting salary of $67,053 - $72,418 per annum (or more dependent on experience).
To avoid disappointment, we encourage you to submit your application as soon as possible, as we reserve the right to close the vacancy early, if we receive a high volume of applications. This means we can manage application levels while maintaining a positive candidate experience.
Applications closing date: Friday 9th December, 5pm. Shortlisted candidates will be contacted soon after this date. Interviews will be held on 14th and 15th December.
See full job description here: Contact Centre Coordinator 2022
Who are we?
We are an Aotearoa New Zealand charity that challenges the global inequalities that push people into poverty and exclusion. Our advocacy, humanitarian and development work is focused in the places where people are trapped in poverty and discrimination, despite their incredible resilience and drive to change things. We offer support and resources, push for change with advocacy and campaigns, and respond with humanitarian aid in emergencies. The goal of our long-term systemic development is to enable people to survive and thrive, and ultimately to challenge the underlying cause of the injustices they face. To have the biggest impact with our resources we focus on the global threats where we believe we can make the biggest difference - climate justice, gender justice and economic justice
Working with Oxfam Aotearoa offers a unique career opportunity to be part of a secular, inclusive international development organisation, working with complexity and challenging the systems, not the symptoms, of injustice. Our supportive kaupapa and values, strong in mentoring, learning and development, and the opportunity to be part of a small, passionate and hard-working team, make every day a day full of purpose and meaning now and for future generations. We recognise that to solve the most urgent problems we face in the world today we need different ideas and ways of thinking. This means we support a diverse, equitable and inclusive organisation and encourage those with experiences of life to apply. Note: Only candidates currently living in Aotearoa New Zealand with the right to work in Aotearoa New Zealand need apply. All offers of employment will be subject to satisfactory references and may also be subject to additional screening checks, which can include criminal record and medical checks.
We are committed to preventing any type of unwanted behaviour at work, including sexual harassment, exploitation and abuse, bullying, racism, sexism, homophobia, lack of integrity and financial misconduct. Oxfam expects all staff and volunteers to share this commitment through our Code of Conduct. We place a high priority on ensuring that we recruit only those people who share and demonstrate our values.
Oxfam Aotearoa values inclusion and welcomes diversity in the workplace.