Consultant: Salesforce Administrator

Terms of Reference:                  Salesforce Administrator/Consultant

Administrative Line Manager: Director Organizational Advancement

Location:                                      Remote, but located in Minneapolis, USA preferred

Duration:                                   6 months – 20 hours per week

ABOUT US

Nonviolent Peaceforce (NP) is a dynamic, international non-governmental organization. We work to reduce violence and protect civilians in countries affected by violent conflict and its aftermath through implementing Unarmed Civilian Protection (UCP) programming. NP implements programming through the deployment of civilian protection teams to the field and is continuing to scale up to meet the growing needs of the communities we serve. Programming is founded on unarmed civilian protection and is thematically focused on protection in displacement, child protection, gender-based violence protection and inter-communal violence reduction.

JOB PURPOSE

The consultant will support NP in finalizing the implementation of the Salesforce Non-profit Success Pack across the global organization. Details of tasks and responsibilities include:

• Review the current implementation level for each Country Program and recommend specific actions and technical guidance to the teams
• Support users in completing the following modules:
  • CRM
  • Grants Management
  • Project Management
• Support NP in the integration of QuickBooks with the Salesforce platform through close coordination and liaison with NP’s Salesforce Partner
• Support developing and integrating procurement applications for relevant country programs through close coordination and liaison with NP’s Salesforce Partner
• Support the development of custom business processes and workflows
• Creation of a user-standard operating procedure
• Access management; permission settings, role assignments, updates
• Troubleshooting and general support
• Conduct training sessions for current and new users to increase their understanding and proficiency in using Salesforce
• Other support as needed

The Consultant will liaise regularly with the Group Director – Finance and Operations as well as the Director of Organizational Advancement on progress with implementation. The Consultant will also liaise with the relevant Country Programs for planning and update on implementation, keeping the Group Director – Finance and Operations and the Director of Organizational Advancement in copy on correspondence.

The availability needed will be dependent on the pace of the implementation, but we expect to need a consultant who can work up to 20 hours/per week from April through October. The Consultant needs to have a flexible working schedule to account for time zones across the world. The consultation may include travel to some of our country programs for in-person support.

COMMITMENT TO NP’S PRINCIPLES:

• Demonstrate a commitment to NP’s mission and principles
• All NP employees are expected to work in accordance with the organization's guiding principles
  • Nonviolence
  • Non-partisanship
  • Primacy of local actors
  • Civilian-to-civilian action

These principles and beliefs shall guide our actions and relationships in protecting civilians in violent conflicts through unarmed strategies.

QUALIFICATIONS AND COMPETENCIES

Education, Knowledge, and Experience

• Salesforce Admin Certificate preferred
• Highly proficient in the use and administration of Salesforce Nonprofits Success Pack
• Demonstrated experience in similar implementation and administrator roles
• Experience working in a multicultural environment is a significant advantage

Skills

Independent Judgement/Analytical

• Ability to manage information with discretion
• Ability to set priorities, solve problems and analyze data
• Demonstrated ability to effectively process and consolidate information and documentation from multiple locations
• Ability to communicate effectively both verbally and in writing
• Ability to translate technical terminology to layperson terms

Interpersonal

• Flexible, energetic, and adaptable
• Ability to work in a multicultural environment
• Proven ability to build relationships

Languages

• Ability to interact confidently and effectively with colleagues and external contacts in verbal and written English, other language skills are a significant advantage

HOW TO APPLY:

Please submit a letter of interest and a resume by April 14th, 2023, close of business. We will conduct interviews with applicants the following week. Following that, we will request a draft budget and timeline for the proposed scope of work. We would like the consultant to begin by the end of April.

WORKING CONDITIONS:

• Constantly operates a computer and other office productivity machinery, such as a

• calculator, copy machine, and/or printer.

• Ability to remain in a stationary position, often standing or sitting for prolonged periods.

• Ability to lift up to 20 lbs.

• Ability to work in small or enclosed spaces.

• Ability to communicate information and ideas so others will understand. Must be able to

• exchange accurate information in these situations.

• Some evenings and weekends may be required.

• Some travel may be required.

SPECIAL NOTICE

Nonviolent Peaceforce is an Equal Opportunity Employer committed to achieving gender balance in its staff at all levels. All qualified applicants regardless of their gender, race, disability,

sexual orientation, or age, will be considered.

We believe that systemic inequality disproportionately hurts the most marginalized people in society, including Black, Indigenous and People of Color (BIPOC), people from working-class

backgrounds, women, and LGBTQ people. Because NP believes that these communities must be centred in the work we do to reduce violence; we strongly encourage applications from people

with these identities or who are members of other marginalized communities.

Nonviolent Peaceforce acknowledges the duty of care to safeguard and promote the welfare of employees, contractors, volunteers, interns, beneficiaries and other stakeholders and is

committed to ensuring safeguarding practice reflects statutory responsibilities, and government guidance and complies with best practices in the Humanitarian and Development sector.