Configuration Analyst

Are you skilled at understanding business needs and aligning system configurations accordingly? Can you manage and prioritize multiple configuration requests while ensuring smooth workflows? Sounds like the role of Configuration Analyst could be for you! Read on to find out more!

The Company

Tiko (previously known as Triggerise) believes in a world where all youth have the power to choose where, when, and how they meet their sexual reproductive health needs. Our digital platform delivers scalable and verifiable sexual reproductive health services for young people in 5 main markets in Sub Saharan Africa - Kenya, Ethiopia, Uganda, South Africa, Burkina Faso, and Zambia. We work together with local communities and use nudges like reminders, discounts, and reward points to encourage our users to access and use sexual and reproductive health services. We also support our users in becoming micro-entrepreneurs and adding value to their economies.

Tiko has offices in South Africa, Kenya, Ethiopia, the Netherlands and Portugal. Globally, our team consists of 180 enthusiastic, international colleagues. Whether you are working from our biggest office in Nairobi, the fast-growing office in South Africa, or from home, our people are young and our culture is global and dynamic. Our work environment is fast-paced, informal, and friendly. You can learn more about what being part of Tiko is like here.

We are open to remote work for this position and will happily accept applicants from anywhere in Portugal, South Africa, and Kenya.

The Job

The configuration analyst comprehends the business needs and ensures that system configurations align with these requirements. This role entails understanding the current technical environment, managing configurations, and collaborating with stakeholders to verify implementations and document necessary changes.

Responsibilities:

• Facilitate communication between stakeholders and the application support team by interpreting business requirements and translating them into detailed configuration specifications.
• Work with stakeholders, the application support team, and the product team to prioritise configuration requests, ensuring they meet organisational standards and best practices. Keep accurate records of system configurations and updates.
• Gain a thorough understanding of the current technical systems and their configurations. Document and maintain up-to-date configurations of systems and applications. Identify and address gaps between current configurations and business requirements for improvement or optimisation.
• Organise and conduct demonstrations of new configurations for stakeholders and field teams to ensure they understand how to use the new configurations effectively. Create clear and comprehensive documentation and user guides for stakeholders and end users.
• Participate in agile team rituals and practices.
• Ensure that all developed products are secure and comply with information security and personal data protection standards.
• We expect you to actively participate in meetings and projects and to coordinate with your team members. We also expect you to continue to develop yourself and keep abreast of new developments.

About you

You excel at prioritizing and managing multiple configuration requests simultaneously, ensuring smooth and efficient workflow. With proven experience in project coordination and task management, you bring exceptional organizational skills and attention to detail to every task. Your ability to handle multiple priorities makes you an invaluable asset to any team, driving projects to successful completion with efficiency and precision.

Requeriments

• Previous experience translating business requirements into technical specifications in the Tech industry.

• Familiarity with platform configuration and customization processes.

• Experience in conducting meetings and collaborating with stakeholders and technical teams.

• You are fluent in English.

The Rewards

At Tiko we believe in being open, also when it comes to salaries. The monthly salary brackets for this position is €2,087 - €3,131 gross in Portugal, R40,451 - R60,677 gross in South Africa, and Ksh216,053 - Ksh324,080 gross in Kenya, plus benefits. We will offer you a salary in this bracket depending on your level of experience and how it relates to your future colleagues.

In addition to your monthly salary, we also offer:

• A personal development budget.
• Unlimited holidays, if you can make it work with your team you’re good to go.
• Growth opportunities.
• A product to help shape as we grow, to leave your mark on how we do things.
• A vision that we trust that you will do your job without us having to invent unnecessary rules and regulations.

The Details

Interested? Click Apply for This Job! Want more information? Check out our website tikoafrica.org or contact our Global Recruiter. We only accept applications through the apply links, not by email.

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Tiko prioritizes integrity in our workplace and respects your privacy.

Tiko is committed to preventing any type of unwanted behaviour by its employees at work, including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct. This is why we will do reference and background screening checks on successful candidates before hiring. Tiko also participates in the Inter Agency Misconduct Disclosure Scheme_. As part of this scheme, we will request information from your previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during your employment, or incidents under investigation when you left employment. By applying for this position, you confirm you have read and understood these recruitment procedures.
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We value your privacy and understand the importance of safeguarding your personal data. We invite you to review our privacy notice for the recruitment process to understand how we collect, use, and protect your personal data during the recruitment process. Click here to view the document. By applying for this position, you acknowledge that you have read and understood our privacy notice.

Keywords

Configuration AnalystSystem ConfigurationsTechnical EnvironmentConfiguration RequestsProject CoordinationTask ManagementPlatform ConfigurationCustomization ProcessesStakeholdersTechnical Teams