Community Success Manager (Consultant)

About reach 52

reach52 is a Singapore-based health-tech social enterprise delivering healthcare for the 52% of the world facing access barriers, through offline-first mobile apps, and networks of rural Agents. reach52 partners with the public, private, and NGO sectors to collect data on health needs, run targeted awareness and screening events, and train local health workers to deliver improved primary health services.

Since 2017, reach52 has served over 1 million beneficiaries in India, Philippines, Indonesia, Kenya Myanmar and South Africa. In addition, we have upskilled and engaged 14,500 rural Community Health Workers. We have delivered services for major partners such as Amgen, Johnson & Johnson, Bayer, Pfizer Foundation, UNICEF and UNCDF.

Project Overview

The project is a pivotal initiative aimed at promoting equitable access to vaccines through the deployment of the VBMS (Vaccine Beneficiary Management System) platform. This project supports Local Immunization Teams (LITs) in executing COVID-19 and essential childhood, and maternal immunization campaigns in rural and low-resource settings.

Title: Community Success Manager (Consultant)

Employment: 9-month contract

Start Date: 15 April 2024

Work Setting: Full Time, Hybrid

Location: Myanmar / Thailand

Reporting to: Senior Manager, Campaigns

Overview of the role

The Community Success Manager will play a crucial role in ensuring the successful implementation and adoption of the VBMS platform, facilitating both remote and, if necessary, on-site support across Myanmar. This position involves close collaboration with LITs, and ensuring the project’s objectives are met through effective stakeholder management, implementation excellence and platform optimisation.

Role scope and responsibilities

• Work closely with Senior Manager, Campaign (based in Singapore) to implement project.

• Serve as the primary liaison between reach52, LITs, and local health organizations, ensuring clear communication and alignment of project goals.

• Lead implementation and adoption of VBMS, ensuring that all 13 LIT partners can effectively use the solution despite different health systems and reporting flows.

• Track and report on the project's progress, including platform adoption rates, and contribute to the refinement of implementation strategies based on data analysis.

• Lead the development of all project materials, including training curriculum

• Coordinate and oversee translation of all project materials (training decks, apps, web), and other ethnic languages, as required

• Deeply understand the intended use cases of the features and functionalities of the Android and Web app for usability and functionality; provide feedback / suggestions to engineering team to fix bugs or improve product on an ongoing basis

• Coordinate between Engineering team and LITs to address user feedback on the technology and ensure timely support

• Lead in providing training (‘Train the Trainer’) on how to navigate the both Android app and Web-administrator dashboard.

• Help transition the data hosting services to individual LITs so they manage their own data storage and hosting solutions autonomously

• Maintain strict privacy, governance and confidentiality in certain aspects of the project, given the political sensitivity

Person specification

• At least 6 years in project management, with a preference for backgrounds in health-tech, public health, or related fields.
• Fluent in both English and Burmese
• Demonstrated experience with digital health technologies, data management systems, and mobile applications.
• Deep understanding of the Myanmar healthcare landscape, political context, and local community dynamics.
• Strong knowledge of COVID19 and EPI vaccine delivery in conflict areas.
• Strong appreciation of data security and data privacy
• Ability to travel to sites to troubleshoot issues with LITs partners, when necessary
• Strong communicator, able to clearly articulate both progress, problems and propose solutions to stakeholders
• Passion for digital healthcare and innovation, able to pick up new technology fast