Community Promoter - Venezuela

****APPLICATION SUBMISSIONS IN SPANISH OR ENGLISH ARE WELCOMED/SE ACEPTAN SOLICITUDES EN ESPAÑOL O INGLÉS\

About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

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The Department**

Mercy Corps has been operating in Venezuela since 2018 implementing humanitarian and development programs, with special emphasis on water, sanitation and hygiene, health, protection, food security, and nutrition, and plays a key role in the collection, analysis, and dissemination of information relevant to the humanitarian community in the country. The team is expanding its programs and its team at the country level and is therefore hiring a Community Promoter to assist with all WASH-related activities.

Mercy Corps Venezuela’s Program Team is responsible for the entire life cycle of programs implemented in the country. The team also supports the development of new business opportunities, as well as the in-country grant management and reporting in alignment with donor regulations and Mercy Corps policies.

The Position

The Community Promoter carry out collection and follow-up of program participants in the municipalities where Mercy Corps operates as well as facilitating workshops and spaces to raise awareness of the key themes of the initiatives. In each municipality, the liaison has to maintain a fixed schedule in a public space where participants can approach to ask for support and make community tours to identify the needs of the locality on an ongoing basis. The promoters represent Mercy Corps on a daily basis to participants, communities, and other entities working in the areas, including government agencies.

Essential Job Responsibilities

PLANNING & FIELD WORK

• Manages the organization's instruments for collecting information at different times and in response to critical processes: community assessment, census of people with a profile to participate in the proposals, evaluations of the conferences, etc.
• Follow up on participant's cases weekly and submit update report.
• Update the database of participants daily.
• Identifies and maintains cordial and collaborative relationships with community leaders.
• Prepares reports to update the location of the participants.
• Carry out community visits to the residence of the participants according to the needs of particular accompaniment.
• Records in the pertinent instruments the attendance of people who attended each day, to have information on the flow of visitors.
• Attend trainings on Mercy Corps programs and regional outreach.
• Articulate with local entities the different activities that Mercy Corps develops in each of the municipalities.
• Guide the participants about the concerns that are generated, making the respective accompaniment and follow-up until each case is closed.
• It supports the promotion of referral systems for people with focused needs such as nutrition, sexual and reproductive health, and protection.
• Supports the monitoring of program participants.
• Support with the coordination of events in the assigned municipalities.
• Support in calling families for scheduled activities.
• Support in the logistics of preparation for focus group discussions and other community activities.
• Record life stories and success stories in a format delivered by M&E.

SECURITY

• Ensure compliance with safety policies and procedures as determined by country leadership, in particular the safety manager.
• Contribute to the team’s safe environment and awareness of Mercy Corps policies.

TEAM CULTURE

• Create and sustain a work environment of mutual respect where team members strive to achieve excellence.
• Ensure strong communication and relationships with partners, including local NGOs, corporate donors/partners, and UN and institutional donors.

ACCOUNTABILITY TO PARTICIPANTS AND STAKEHOLDERS

• Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

Supervisory Responsibility

None

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Accountability**

Reports Directly To: Field Operations & Administrative Officer.

Works Directly With: Program team and technical team in the field.

Minimum Qualifications & Transferable Skills

• BA/S or equivalent in international relations, international cooperation, humanitarian assistance, political science, or similar.
• 1 - 3 years of field experience in relief or development programs.
• Capacity building and field management experience.
• Successful and proven negotiation, communication and organization skills.
• Ability to work effectively with an ethnically diverse team in a sensitive environment.
• General knowledge and understanding of humanitarian sectors and the humanitarian capacity and set up in Venezuela.

Success factors

Mercy Corps is looking for professionals with solid knowledge in their area, and with common sense and experience to solve atypical situations presented in the field. Likewise, Mercy Corps seeks organized, disciplined, purposeful and efficient people, oriented towards planning and meeting objectives. Possess excellent oral and written communication skills. It is important to have sufficient maturity to accept the criticism and demands of the job, as well as to recognize their weaknesses and rely on the work team. It must have empathy and commitment to the eradication of those unfair conditions to which the most vulnerable people are subjected. Availability to travel and support activities in other areas of the country, if necessary.

Living Conditions / Environmental Conditions

The position is based in Sucre, Venezuela and will require occasional travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited.

Ongoing Learning

In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme**.** We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct eLearning courses upon hire and on an annual basis.