Community Operations Manager, South Africa

Overview of reach52

52% of the world can’t access healthcare. reach52 is dedicated to improving access to products and services in non-urban areas. We train a network of agents, who use a tech platform we’ve build, to collect data on health and wellbeing needs, run targeted campaigns, and offer a range of products and services in areas they don’t currently reach.

We work with some of the biggest brands on the planet to do this, including J&J, Bayer and Unilever; leveraging our agent network and data/tech to run targeted campaigns and create new social business opportunities.

The role

reach52 has built a strong partnership network across healthcare, technology, government and business services organisations – and we have signed contracts with some of the world’s leading companies including multilateral organisations, corporate foundation, medicine distributors, pharmaceutical companies, NGOs and local governments.

We have been present in South Africa since 2022, and we will be launching campaigns around nutrition, access to self care and climate impact. The successful candidate will spearhead the training of agents on specific content, launch the campaign in identified communities, enabling mass market awareness and public health promotion, highlighting the need for good nutrition and supplements.

This campaign is expected to run for 6 months, aligned with the contract.

Title:  Community Operations Manager

Employment: 6 months contract

Start Date: April 2024

Location: South Africa

Languages: English, Afrikaans

Reporting to: VP, Strategy and Community Operations

The responsibilities

The core role scope and responsibilities will be:

• Work with reach52 partners (government, public health officials, NGOs, growth partners etc) to plan the implementation of our campaigns
• Work with product & engineering team to test, provide feedback and localise our mobile app
• Work with Growth Partners (local NGOs) to implement the campaign and manage agents' performance
• Lead and own all South Africa campaigns to ensure that project timelines, outcomes and budgets are met
• Validate the data collected and ensure accurate payments to agents
• Work with management team to resolve field challenges
• Brief internal stakeholders and work collaboratively with other teams
• Provide input for Monitoring and Evaluation/campaign reporting

Who we’re looking for

The ideal candidate will have:

• 3-5 years’ experience in healthcare, project delivery, consultancy and/or training
• Knowledge of healthcare, public health and/or healthcare technology platforms
• Project management experience in health care space
• Excellent written and verbal communication skills
• Attention to detail, working to deadlines and budget
• Willingness and ability to travel to sites
• Ability to work with developers and translate launch site and other user needs into technology features that can be developed
• Inspire confidence from new partners, and be trusted by them to work with reach52
• Someone with good local health network would be really helpful