Community Learning Intern - MIIS

Kindly note that this vacancy is for MIIS (Middlebury Institute of International Studies at Monterey) students only.

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Hours: 15-20 hours per week

Location: home-based

Travel: none

Reporting to: To be confirmed and communicated to shortlisted candidates

CLEAR Global is an equal-opportunity employer, committed to having a diverse team where individuals of all backgrounds collaborate and learn from one another. We believe we can be most effective with diverse experience and expertise in our team. We recruit on merit, actively seek diverse applicant pools, and encourage candidates of all backgrounds to apply. We do not discriminate on the basis of disability, age, gender identity and expression, national origin, race and ethnicity, religious beliefs, marital or parental status, or sexual orientation, and welcome all types of diversity.

Background

This role offers a valuable opportunity to gain experience within an international non-profit organization by helping improve the user experience of the TWB Learning Center, a platform for community members to gain experience in humanitarian translation, complete courses and learn in-demand language industry skills.

Objectives

The main objectives of this internship are to:

• Assess the current user experience of the TWB Learning Center.
• Design and implement one to two pilot engagement strategies and improvements.
• Provide a final report with clear recommendations for increasing user enrollment, course completion, and overall satisfaction.

The role

We are seeking a motivated intern to lead a critical, community-facing initiative: optimizing the user experience and engagement of our Learning Center.

This internship provides hands-on experience in key areas within the humanitarian translation sector:

• Community Development
• Learning Design
• Data-Driven Program Optimization

Responsibilities

You will be responsible for the following key tasks:

• Audit the Learning Center platform's user experience (UX), focusing on navigation, accessibility, and mobile responsiveness.
• Gather and analyze user feedback to identify pain points and opportunities for improvement.
• Design and run 1-2 A/B tests or pilot programs for new engagement strategies, such as:
  • Implementing gamification elements (e.g., badges, points, progress visualization).
  • Optimizing communication cadence (e.g., reminders, nudges, check-ins).
  • Testing cohort-based vs. self-paced learning models.
  • Developing peer learning and accountability mechanisms.
  • Exploring microlearning vs. comprehensive course structures.
• Define clear success metrics and data collection methods for each test.
• Analyze collected data to determine what drives enrollment, participation, and completion.
• Develop recommendations for scaling successful methodologies across the platform.
• Review and optimize workflows for course enrollment, tracking, and completion.
• Suggest improvements to the course management dashboard and student communications.

These roles and responsibilities are approximate and may change over time.

Qualifications

• Currently enrolled in or recently graduated from a university degree program (a degree in education management, translation, communication, or a related field is preferred).
• Previous experience in translation, interpreting, or learning initiatives (internships and volunteering are considered valid experience) is desirable.
• Working knowledge of Learning Management Systems (LMS) and online course platforms.
• Technical Proficiency: Proficiency with Google Workspace (Sheets, Docs, etc.) and similar collaborative tools.
• Experience working with non-profit or humanitarian organizations.

Requirements

This position is very dynamic. The right person is an energetic team player who agrees with CLEAR Global’s basic beliefs and values and can work remotely while interacting regularly with the international team.

• Excellent command of English. Knowledge of other languages is an advantage;
• Self-starter;
• Strong organizational skills;
• Analytical thinker able to transform ideas into tangible actions;
• Ability to adapt to new technologies and learn new skills quickly;
• Attention to detail.

About CLEAR Global

CLEAR Global exists to help people get vital information, and be heard, whatever language they speak. We believe that everyone has the right to give and receive information in a language and format they understand. We work with nonprofit partners and a global community of language professionals to build local language translation capacity, and raise awareness of language barriers. Our network of over 100,000 community members translate millions of words of life-saving and life-changing information a year.

Core values

CLEAR Global employees and volunteers are people who believe passionately about the value of this work and take personal responsibility for achieving the mission. CLEAR Global’s mission and organizational spirit embody the core values established in its strategic framework:

• Excellence: As the leading voice for communicating humanitarian information in the right language, CLEAR Global is a leader in the translation industry and in the non-profit sector.
• Integrity: CLEAR Global believes that every person, whether it’s the people who we serve, our volunteers or our staff, has value, deserves respect and has inherent dignity.
• Empowerment: CLEAR Global believes in using language to empower people around the world to control their own development and destiny.
• Innovation: CLEAR Global recognizes and celebrates the power of innovation to address humanitarian and crisis issues around the world.
• Sustainability: CLEAR Global recognizes that meeting our mission necessitates establishment and maintenance of a solid financial and organizational infrastructure.
• Tolerance: Our staff and volunteers are highly knowledgeable and skilled; value each other, our partner and our recipients; create a supportive work environment; and conduct themselves professionally at all times.

CLEAR Global may re-advertise the vacancy, cancel the recruitment, offer an appointment with a modified job description or for a different duration at its discretion.