Community Feedback, Outreach and Engagement Assistant

Who we are

eHealth Africa is a non-profit focused on improving health systems in Africa. Established in 2009, eHA works with governmental and non-governmental partners across Africa to build stronger health systems through the design and implementation of data-driven solutions that respond to local needs and provide underserved communities with tools to lead healthier lives.

We leverage our staff and department expertise across four programmatic areas:

• Public Health Emergency Management
• Disease Prevention and Monitoring
• Laboratory Systems & Diagnostics
• Climate Adaptation in Health, Food Security & Nutrition

In each of these programmatic areas, we partner with governments, communities, nonprofits and other stakeholders to generate holistic solutions, because we believe that every community deserves access to the types of tools that can enable them to lead healthier lives.

About the Role

The Community Engagement Assistant will play a vital role in bridging the gap between the organization and the community by facilitating communication, supporting project implementation, managing administrative tasks, and fostering collaborative relationships.

What you’ll do

• Work with teams to design and implement community-based activities that encourage community members to express their needs and preferences. This involves planning awareness campaigns and information dissemination efforts.
• Serve as the main point of contact for communication with local authorities and community members, ensuring their feedback is collected and addressed.
• Organize and facilitate community meetings, workshops, and events to promote awareness of available support services and gather input from community members.
• Assist in the planning, execution, and monitoring of project activities at the community level, ensuring alignment with organizational goals and community needs.
• Support capacity-building activities by organizing training sessions for community members and local stakeholders.
• Participate in data collection activities, including surveys and assessments, to evaluate project impact and community needs.
• Maintain accurate records of all community-based activities, providing regular updates and reports to the protection coordinator.
• Establish and maintain strong relationships with local leaders, service providers, and other stakeholders to facilitate collaboration and resource sharing.
• Ensure effective communication between the organization and the community to promote transparency and trust.
• Support the monitoring of project activities against established indicators, helping to assess effectiveness and inform future programming decisions.
• Coordinate logistics for events, training sessions, and other community engagement activities.
• Develop clear procedures, channels, and formats for submitting feedback or complaints, such as hotlines, suggestion boxes, complaint forms, or community meetings.
• Establish mechanisms for recording, tracking, and responding to complaints in a systematic and timely manner to ensure accountability and transparency in the resolution process.
• Ensure confidentiality and sensitivity in handling complaints
• Uphold the principles of confidentiality and sensitivity when handling complaints to protect the privacy and dignity of complainants.
• Establish safeguards and protocols to maintain the confidentiality of complainants identities and sensitive information throughout the complaint-handling process.
• Document and analyze feedback to inform project improvements.
• Analyze feedback data to identify recurring themes, trends, and areas for improvement in project implementation or service delivery
• Provide support and guidance to project staff on addressing complaints
• Ensuring that beneficiaries understand how to access the feedback mechanism, what types of issues they can raise, and what to expect in terms of response times and follow-up actions.

Who you are

The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job:

Education

• Degree in Social Science, Development Studies, International Affairs, or a related field.

Work Experience:

• 2 years of relevant professional experience in protection programming in a displacement settlement.
• Previous working experience with host communities, IDPs and returnees, and in remote environments.
• Computer proficiency in  Word and Excel.
• Proficiency in data collection and reporting.
• Strong understanding of protection principles, likely protection concerns in the context, and best practices.

Desired Skills

• Ability to work in a multicultural and multi-ethnic environment.
• Good interpersonal and communication skills.
• Maintains good professional ethical standards.
• Ability to keep discretion and handle confidential matters effectively.
• Ability to work collaboratively with a team and under pressure
• Familiarity with the cultural and social dynamics in the LGAs across Sokoto, Zamfara and Kano is an advantage.

Language Ability

• English is the spoken and written language.
• Ability to speak and communicate effectively in Hausa,  Kanuri or other local languages used in the area is an asset.
• Strong written and verbal communication skills
• Ability to effectively present information and respond to questions from groups of managers, employees and the general public.

eHA Gender Diversity Statement

At eHealth Africa, diversity is integral to who we are. We value and honor diverse backgrounds and experiences, strive to create inclusive and equitable working environments that promote Learning, Fairness and Opportunities for all.

Above all

We believe strongly in our mission and values, and our teams are most successful when they do also.

IMPACT & QUALITY:

We push ourselves to maintain high standards, ensuring that we produce the most meaningful results in everything we do, no matter how big or small.

INNOVATIVE PROBLEM-SOLVING:

We maintain a worldview driven by possibilities, not limitations. We take smart risks and foster an environment where creativity and innovation thrive.

INTEGRITY:

We are honest and truthful in our work. We always do what is right, even when it is not easy. We put our values into practice and hold each other accountable.

Other Details

• We welcome applications from all qualified candidates and are especially keen to hear from women who are ready to make an impact. As such, qualified female candidates are strongly encouraged to apply.
• Please note that consideration for employment is contingent upon successful completion of background and reference checks that may include criminal record checks.
• Location - Kano, Sokoto, Zamfara
• Number of Vacancies - 1 slot for each state.