Community Coordinator - Internal Vacancy

Kindly note that this is an Internal vacancy for TWB / CLEAR Global employees only.

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Contract length: open-ended

Hours: full-time

Location: home-based with limited travel

Reporting to: Chief Language Services Officer

Remuneration: 3,800-4,500

Deadline for applications: 16 May 2023

CLEAR Global is looking to strengthen and better support our amazingly rich and diverse community. Our community includes over 100,000 language enthusiasts with a range of backgrounds and experience who support the organization remotely providing both voluntary and professional language services to our NGO partners.

We are looking for a creative and energetic Community Coordinator to lead our community strategy and take our community to the next level. You will develop and engage the community of translators in underserved languages, manage and expand the recognition program, determine and develop training and development opportunities for the community. You will also lead on developing an exciting new initiative supporting communities to develop their own digital language data. You will be part of a cross-functional team that’s responsible for ensuring that people who speak marginalized languages all over the world get the information they need in a language and format they understand.

As a Community Coordinator, you will be comfortable working remotely with colleagues and volunteers. You will also be a team player with a can-do attitude who is passionate about building a fun, vibrant and caring community.

If you have drive and passion, experience managing people, exceptional communication skills, and a proven track record in transforming ideas into reality, we’d like to meet you.

Kindly note that this is an Internal vacancy for TWB / CLEAR Global employees only.

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Responsibilities

Strategizing:

• Refine, refresh (as needed) and implement the CLEAR Global community strategy
• Define, implement and monitor indicators to track the performance of the community team over time
• Contribute to the shared objectives and goals of the Language Services Team.
• Collaborate with other teams to ensure that the capacity of the CLEAR Global community is aligned with current needs and anticipate future needs
• Working with the platforms team, develop systems to provide accurate information on language capacity, skills and availability
• Ensure the community user experience responds to the needs of the community and the organizational goals

Appreciating:

• Maintain the existing community recognition programs
• Develop new methods for engaging and rewarding community members
• Implement and maintain community feedback mechanisms to better understand what motivates the community and improve community representation within the organization

Engaging and communicating:

• Ensure that the work of community members is a critical part of CLEAR Global’s wider communications internally and externally
• Create a friendly and caring environment that promotes knowledge share and promotes engagement initiatives
• Develop mechanisms for translators to actively engage with CLEAR Global’s strategies

Quality and capacity-building:

• Develop clear pathways for community members including diversified onboarding, training and skill-building for professional development
• Work with the Quality team to monitor and managing quality levels and ensure that community members understand and engage with quality processes
• Oversee the development of the TWB Learning Center

Cultivating/Growing

• Develop and implement a scalable and efficient community structure that supports our organizational goals, both in terms of delivery of language services and the creation and validation of digital language data.
• Develop new models for collaborating with partner organizations by providing the tools, support and training to facilitate the onboarding of new community members
• Define and implement our community outreach strategy, by building relationships with academic institutions, associations and community organizations

Sustaining/Managing

• Manage and coordinate the CLEAR Global community team, distributing the workload and identifying any criticalities
• Manage the language capacity of the organization, interacting with teams across the organization, and developing systems and process to manage the availability and capacity of the community
• Develop and manage community policies, procedures, and standards of community service
• Evaluate all aspects of community programs to ensure effectiveness and to recommend/implement changes as appropriate

Kindly note that this is an Internal vacancy for TWB / CLEAR Global employees only.

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Qualifications

The Community Coordinator should be enthusiastic about the importance of increasing access to knowledge through language. The right candidate is an energetic team player and leader who agrees with CLEAR Global´s basic beliefs and values, who can work virtually with team members based throughout the world and deploy at short notice to field locations.

• Able to innovate to find creative solutions; willing to explore new technologies

• Able to deal with frequent changes, delays, interruptions, and unexpected events

• Resourceful, able to get more out of small budgets

• Good interpersonal skills; able to work well in a team-oriented, collaborative, cross-functional environment

• Detail-oriented, thorough, accurate, able to meet deadlines, and able to work quickly and steadily in a focused manner

• Thrives in a fast-paced environment and reacts well to pressure

• Demonstrates initiative, persistence, ability to problem solve, and enthusiasm for learning.

• Strong ability to multitask, prioritize, and work independently with minimal supervision

• Ability to mediate, negotiate, and resolve conflicts constructively

• Available to travel to field locations at short notice

Requirements

• 5+ years of experience either in Vendor Management or Community Management

• 3+ years of experience in a managerial role

• Understanding of the language service industry

• Experience working with volunteer communities

• Experience with on-line tools, preferably in language services

• Excellent communication and teamwork skills

• Great attention to detail

• Organizational skills

• An analytical mind

• Degree in languages and communication or relevant field

The ideal candidate has a very strong background in language and/or communications, experience in the humanitarian or development sectors, and an ability to be strategic about how our community can both support and drive the organizational vision. The successful candidate will be a dynamic team player, proactive with the ability to understand and contribute to organizational strategy, and able to ensure that the right priorities are set for the language services team.

Kindly note that this is an Internal vacancy for TWB / CLEAR Global employees only.

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About CLEAR Global

CLEAR Global exists to help people get vital information, and be heard, whatever language they speak. We believe that everyone has the right to give and receive information in a language and format they understand. We work with nonprofit partners and a global community of language professionals to build local language translation capacity, and raise awareness of language barriers. Our network of over 60,000 linguists translates millions of words of life-saving and life-changing information a year.

Core values

CLEAR Global employees and volunteers are people who believe passionately about the value of this work and take personal responsibility for achieving the mission. CLEAR Global’s mission and organizational spirit embody the core values established in its strategic framework:

• Excellence: As the leading voice for communicating humanitarian information in the right language, CLEAR Global is a leader in the translation industry and in the non-profit sector.
• Integrity: CLEAR Global believes that every person, whether it’s the people who we serve, our volunteers or our staff, has value, deserves respect and has inherent dignity.
• Empowerment: CLEAR Global believes in using language to empower people around the world to control their own development and destiny.
• Innovation: CLEAR Global recognizes and celebrates the power of innovation to address humanitarian and crisis issues around the world.
• Sustainability: CLEAR Global recognizes that meeting our mission necessitates establishment and maintenance of a solid financial and organizational infrastructure.
• Tolerance: Our staff and volunteers are highly knowledgeable and skilled; value each other, our partner and our recipients; create a supportive work environment; and, conduct themselves professionally at all times.

CLEAR Global may re-advertise the vacancy, cancel the recruitment, offer an appointment with a modified job description or for a different duration at its discretion.

Kindly note that this is an Internal vacancy for TWB / CLEAR Global employees only.

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