Cloud Engineer

We are seeking a Cloud Engineer to bring to life Infoxchange’s mission of Technology for Social Justice. This full-time, permanent role will preferably be based in Melbourne.

Infoxchange is a social enterprise where diverse, smart and passionate people embrace the power of technology, to improve social justice outcomes and enable others to feel supported to belong and thrive.

We are also proudly recognised as a Great Place to Work certified employer and we are also on the Great Place To Work’s Best Workplaces for Women list!

About the role

At Infoxchange Technical Services, great ideas quickly have a way of becoming great products, services, and customer experiences. Bring passion and dedication to your job and there's no limit to what you could accomplish here.

Do you want to be part of a team that builds a secure and innovative platform to host excellent software solutions, a team that is continually innovating and is proud of making a difference? If so, bring your passion and talent and come join us to be part of something big and amazing.

The Operations Team is looking for a highly motivated and talented Cloud Engineer to develop the platform that powers several mission critical applications. This team is directly responsible for building, managing and expanding the platform and tools that enable software releases in a fast-paced enterprise environment. We operate a number of public cloud (AWS) environments with a combination of cloud-native and custom-built solutions.

You will get the opportunity to be involved in a variety of cloud-native, containerised, and serverless projects, and become a key member of a team dedicated to supporting solutions that help some of the most vulnerable people in Australia.

We have a passion for building high quality products within an empowering culture and making a positive contribution to society using technology.

You will:

• Contribute to improving the availability, performance, cost and stability of the Infoxchange operations platform.
• Design, deploy, and manage AWS infrastructure, providing advice to development teams on aspects of new services such as cost, security, back-ups and monitoring.
• Troubleshoot by working with developers, QA’s and support teams to resolve issues as required.
• Implement and maintain CI/CD pipelines using GitHub Actions to automate build, test, and deployment processes.
• Collaborate with software development teams to ensure efficient and reliable application deployment.
• Monitor, optimize, and troubleshoot AWS resources to ensure performance and cost-effectiveness.
• Develop and maintain infrastructure as code with CloudFormation, Terraform and Ansible, while constantly looking at ways to improve.
• Implement security best practices following industry standards, ensuring the security of our data and resources in AWS and on-prem.
• Evaluate and recommend new AWS services and features that can benefit our applications and customers.
• Participate in on-call rotation for systems managed infrastructure.

About you (Key Selection Criteria)
To succeed in this role at Infoxchange, you will demonstrate:

Qualifications and Specialist Expertise

• 3+ years of AWS cloud administration

• An understanding of UNIX/Linux systems administration with a focus on RHEL based distributions

• Strong experience with AWS services (e.g. IAM, RDS, EC2, ECS, EFS, SES, SNS, Cognito), ideally with certifications to show your expertise

• Scripting experience in Python/Bash

• Proven config management experience in Ansible/Terraform/CloudFormation

• Strong expertise in CI/CD pipelines with GitHub Actions or similar tools

• Experience with version control systems, particularly Git and GitHub

• Solid understanding of containerisation and orchestration (Docker, Kubernetes, ECS)

Personal Attributes
Strong problem-solving and troubleshooting skills

• A team player with the ability to learn from and share knowledge with immediate team members and colleagues throughout the organisation
• Ability to communicate effectively with both technical and non-technical audiences
• Keen interest in learning new technologies and methodologies, with a focus on innovation, stability and cost-effectiveness

What do we offer?

As well as enjoying the rewards and satisfaction of working within an NFP, and as a Great Place to Work certified employer, we also offer additional benefits such as Salary Packaging, Annual Leave Loading, Hybrid-working, welcoming office and many more.

Excited by this opportunity and ready to make a difference? Apply today!

Read more about Infoxchange in our annual report at Infoxchange Annual Report 2024

Infoxchange is committed to growing teams with diverse skills, abilities, and experiences. We welcome applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people living with disability, people from the LGBTQI+ community, parents and carers.

We are a 2025 Circle Back Initiative Employer and commit to respond to every applicant who applies to work for Infoxchange.

SDG Impact