Client Solutions Manager

Descrizione

Xylem |ˈzīləm|

1. The tissue in plants that brings water upward from the roots;

2. a leading global water technology company.

Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas.

If you are excited and passionate about helping us #letssolvewater, we want to hear from you!

The Role: In this commercial role, you will become a trusted advisor and partner to clients by leading digital transformation programs that will meaningfully improve their operations. You will develop deep insight into your clients’ financial outlook, strategic priorities, leadership team, consulting ecosystem, and digital transformation objectives.

Essential Duties/Principal Responsibilities:

• Identify top priority client organizations and develop and execute an account strategy for each
• Develop close relationships with top leaders (C-suite and 1-2 layers down) in  core client organizations within your assigned region
• Establish a deep familiarity in each utility’s budget and capital improvement plan, strategic priorities and challenges, and stakeholder environment, leveraging research frameworks and support from the Marketing team
• Understand key pain points and drivers of utility as a whole and the individual priorities of various leaders in the utility
• Act as industry thought leader, obtaining industry engagement and speaking opportunities to raise Xylem profile in the region as well as nationally
• Serve as the focal point for developing digital performance transformation programs
• Introduce clients to Xylem capabilities in our core areas (leveraging colleagues such as Client Solutions Architects in specific domain areas)
• Take primary responsibility for managing client pitches and moving them through contracting and procurement
• Partner closely with Xylem Client Solution Architects and other commercial  Managers to identify opportunities to introduce high-impact, high value-add solutions
• Develop a client dossier for each key account in your region in order to gain a thorough understanding of existing account activities across all of Xylem (including third-party distribution) by working across organizational boundaries and serve as the “connective tissue” for Xylem’s client teams
• Work collaboratively  across Xylem to align and  establish joint priorities and pursuits
• Participation in Xylem Watermark volunteer activities

Minimum Qualifications: Education, Experience, Skills, Abilities, License/Certification:

• Bachelor’s degree in Business or related field; MBA or master’s degree in related area preferred.
• 10+ years of related industry experience required.
• Knowledge of the Xylem’s industry and specific product knowledge preferred.
• Understanding of digital solution offerings,  client value creation, development of varied business models
• Previous budget responsibility preferred.
• Understanding and proficiency in Microsoft skills (Word, Excel, and PowerPoint), Marketo, Salesforce.com, Digital Asset Management platforms, Workfront marketing workflow management.
• Clear working knowledge of effective communications channels required and proficiency in digital marketing.

We Offer You More Than Just “A Job”

• Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
• Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
• Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
• Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, Working Parents Networks and Non-Native English Speakers and Allies.

Physical Demands/Work Environment:

(The physical demands and work environment described here are representative of those an employee encounters and must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

• Regularly required to sit or stand, reach, bend and move about the facility
• Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
• Standard weekly job hours: 40 hours
• Travel: 20-50%

_Xylem is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. A reasonable estimate of the current range is $120,000 to $130,000 plus bonus.  At Xylem, it is not typical for an individual to start at the top end of the range for the role however compensation decisions are dependent on the facts and circumstances of each case. We offer a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.