Client Services Specialist

Overview

Are you a passionate innovator looking to harness the power of technology to do more good? You’ve come to the right place. At Bonterra, our purpose is to power those who power social impact. To that end, we serve the people who make social good possible—the doers behind the scenes across nonprofits, public agencies, corporations, philanthropic organizations, and foundations.

As the second-largest and fastest-growing social good software company in the world, Bonterra brings together leading solutions from CyberGrants, EveryAction, Network for Good, Social Solutions, and their respective entities. By bringing our intuitive technology and expertise together, Bonterra will enable unprecedented connectivity between social good organizations and their community of supporters and constituents. This will reshape philanthropic giving, empower digital transformation, and bring the social good sector the technology it needs to accelerate lasting social change.

We are currently operating as a remote workforce and have equipped our teams with the technology to stay connected to each other and our customers.

This position is part of a bargaining unit represented by CWA Local 1400, 2336 or 13000.

Responsibilities & Requirements

Client Support Specialist I & II (CS I & II)

Are you passionate about helping Democrats and progressives succeed? Do you have a good understanding of compliance, fundraising, organizing, and using digital tools to support campaigns?  Do you have a knack for helping people solve problems? NGP VAN is a technology company whose team members do meaningful work that has a significant impact on promoting civil rights, social justice, and environmental responsibility.

Last year we were named one of the Coolest Companies by DC Inno. We've also been named one of the top 50 fastest growing companies in the DC area by the Washington Business Journal and SmartCEO. The Wall Street Journal wrote, “NGP VAN is something of a secret weapon for the Democratic Party and the labor unions and progressive groups that use it.” We have also won the AAPC award for Best Use of New Technology, and the Campaigns & Elections Award for Most Innovative Product.

If so, we’d love to talk to you about joining the NGP VAN team.

We are recruiting for multiple Client Support Specialist I & II's to join the NGP VAN team! As a member of our client services team, you will serve on the front line of support for Democratic campaigns, parties, PACs, and progressive organizations using our tools.

Not only will you be supporting our Democrats and progressives with your exceptional customer-service skills, but you’ll also be conducting web-based training and getting new customers up and running with our tools.  Our staff aren’t just people who do support or training, they are expert practitioners who make our clients able to do their social missions.

Social mission is at the core of what we do, and we're looking for people who love our clients (and their causes) as much as we do.

What You’re Good At

• You have a demonstrated and passionate interest in Democratic + progressive politics and ideals, are good with technology, and are willing to work with lots of different orgs who need our help.

• You have at least two years' experience working with compliance, fundraising, and/or email tools, for political campaigns, unions or nonprofits.

• You have used NGP8, EveryAction, VAN or VoteBuilder (or their competitors) as part of your day-to-day responsibilities, either administering other users or playing a leadership role in a campaign or organization.

• You have excellent oral and written communication skills, and strong critical thinking, logical problem-solving ability, and a willingness to learn.

• You have a professional phone manner and undying patience, and proven ability to self-motivate and demonstrated work ethic

• You’re detail-oriented, great at following up and don’t let things slip through the cracks.

Bonus Points

• Previous experience teaching or training, including activities such as mentoring, tutoring and/or software support.
• Experience in customer relations or an equivalent field, though not required, is valued;
• You have used NGP Classic or NGP7 as part of your day-to-day responsibilities.

About Us

Our Culture:

Our team is made up of industry experts and advocates who are 100% committed to supporting the doers of social good. We are currently undergoing an effort to create the vision and values that embody our collective organization and embrace the individuals who make up our community.

Some of our comprehensive and competitive benefits include:

• Generous PTO policy
• Equity for ALL regular, full-time employees from individual contributors to management – share in our success!
• Up to 15 paid company holidays including some commemorating social justice events and self-care
• Paid volunteer time
• Resources for savings and investments
• Paid parental leave
• Health, vision, dental, and life insurance with additional access to health and wellness programs.
• Opportunities to learn, develop, network, and connect
• When we can—company-sponsored events and swag!!

Job Tags

#LI-SP1 #LI-Remote BTMP123