Client Services Coordinator

POSITION SUMMARY
The Client Services Coordinator (CSC) is responsible for assistance with case management and benefits enrollment to increase food access through services that move families from a place of dependency to self-sufficiency and address the overall health and well-being of at-risk populations. They provide excellent customer service to clients and work to assist in the smooth operation of the department. The ideal candidate has a case management background, demonstrates a genuine concern for people in need of assistance, can multi-task, and believes in service above all else.

POSITION RESPONSIBILITIES

• Supports, serves, and empowers clients in collaboration with a case management approach, assisting with government benefits applications, and developing individualized service plans to promote household economic mobility.
• Serves as a subject matter expert in safety net programs including Supplemental Nutrition Assistance Program (SNAP), Medicaid, Temporary Cash Assistance (TCA), and Medicare Savings Plan.
• Educate clients about services Feeding South Florida offers to reduce food access barriers and end hunger including our Older Adult Programs, Children Programs, and Job Training Programs.
• Refer clients to appropriate community partners to address barriers to breaking the cycle of hunger and poverty including LIHEAP, housing assistance, WIC, education, job training, safety/domestic violence, mental health/behavioral health, substance abuse, healthcare, legal services, and more.
• Ensure necessary grant and demographic information is obtained and tracked from participating clients and PAs, then compiled in a timely and accurate manner for weekly, monthly, quarterly, and annual reports.
• Works with other agencies and groups to achieve greater impact, avoid duplication, and enhance the effectiveness of client services throughout FSF’s quad-county service area.
• Maintains positive relationships with clients, community partners, government agencies, and volunteers.
• Represents FSF at community events and meetings, including occasional support of Mobile Pantries to assist with distributing food and applications.
• Assist management as necessary.

Job requirements

POSITION QUALIFICATIONS

• Associate degree (bachelor's degree preferred).
• Must be bilingual (English/Spanish).
• Minimum two years of hands-on, client services or casework experience, working with at-risk populations.
• Sensitivity to diverse populations with sound judgment and the ability to serve people in a compassionate, patient, friendly, and courteous manner, showing sincere interest in people’s concerns.
• Strong moral compass with the ability to exercise discretion, including a demonstrated impartiality to certain organizations, agencies, groups, or individuals.
• Experience with, and mastery knowledge of, all state and federal benefits assistance programs such as SNAP, TCA, and Medicaid.
• Ability to work under pressure in a fast-paced environment while meeting multiple deadlines and managing responsibilities, while simultaneously maintaining composure and ensuring excellent customer service.
• Strong leadership skills with the ability to take initiative.
• Strong communication skills, both written and verbal, with comfort and the ability to speak publicly and teach others.
• Strong computer skills with proficiency in Microsoft Office.
• Strong grammar, spelling, and math skills.
• Positive attitude, flexibility, and a good sense of humor.
• Must have access to reliable transportation.

PHYSICAL DEMANDS & WORKING CONDITIONS

• Hours of Operation: Organization hours are Monday-Friday, 8:00 a.m. – 5:00 p.m. However, we have two available schedules, Monday through Friday 8:00 a.m. - 5:00 p.m. and Tuesday – Saturday, 8:00 a.m. – 5:00 p.m. This position may work additional hours occasionally throughout the year, especially during peak times such as holiday seasons, and disaster response.
• Environment: This position works in an office setting with varying periods of standing, talking, and/or visual concentration, and use of office equipment. Must maintain office safety standards. Occasional work will occur in the warehouse or outside in fields and warehouses in inclement weather. The noise in the work environment is usually moderate to loud.
• Travel: This position may have occasional travel for meetings, conferences, or special events which may require the use of a personal vehicle.
• OSHA Standards Lifting requirements are 50 pounds and when lifting loads heavier than 50 pounds, use two or more people to lift the load.

ORGANIZATION
Feeding South Florida (FSF) is a member of the Feeding America network and the leading domestic hunger relief organization serving Palm Beach, Broward, Miami-Dade, and Monroe Counties. As one of the largest food banks in the Feeding America network, FSF is responsible for serving 25 percent of the state’s food insecure population. A four-star rated organization by Charity Navigator, FSF is one of the most efficient nonprofits nationally; over 98 percent of all donations are put back into the community.

CORE VALUES
FSF values service above all else. We’re looking for innovative and strategic thinkers who are committed to improving the lives of those around them. FSF “Friendly Food Bankers” embrace the enormity of our role in the community and know that serving others comes before any one individual. Friendly Food Bankers have compassion, dedication, act with integrity, and are committed to stewardship and inclusion.

**WE PROVIDE
**Full medical, dental, and vision insurance; 401K matching contribution, Paid Time Off (PTO); a diverse team that is representative of the community we serve; continuous learning opportunities; a high-performance culture that will help challenge and grow your skill set.

Salary: $20.19 - $21.64 per hour

Equal Opportunity Employer/Drug-Free Workplace/ADA Compliant

Keywords

Client Services Coordinatorcase managementbenefits enrollmentfood accessself-sufficiencyhealth and well-beingcustomer servicegovernment benefitsindividualized service planssafety net programseducationcommunity partnersgrant informationclient servicespositive relationshipsbilingualat-risk populationsSNAPTCAMedicaidpressureleadership skillscommunication skillsMicrosoft Officetransportation