Client Benefit Assistance Coordinator

Job description

**POSITION SUMMARY
**The Feeding South Florida (FSF) Benefits Coordinator is responsible for helping move families from dependency to self-sufficiency by providing call center support, processing inbound referrals (calls, emails, web forms), enrolling individuals in SNAP, Medicaid, TCA and other government benefits assistance programs, screening for workforce training program eligibility and entering names into FSF’s case management software and third party platforms for referrals as the client allows. This position also provides client choice pantry support as necessary and general support for life skills center programs that address the overall health and well-being of at-risk populations. The ideal candidate takes a case management approach and demonstrates a genuine concern for people in need of assistance.

JOB FUNCTIONS

• Provide case management services to those in need of food and other assistance. This includes:

• Answering inbound phone calls, emails and other referrals in a timely manner.

• Conducting intake/pre-screening for benefits applications at FSF or community partner sites. Benefits programs include SNAP, TCA, Florida KidCare, Medicaid, referrals to WIC, as well as screens for free/reduced school meal programs.

• Entering information into FSF case management software and third-party platforms for outbound referral services.

• Ensure necessary grant and demographic information is obtained and tracked from participating clients and PAs, then compiled in a timely and accurate manner for weekly, monthly, quarterly, and annual reports.

• Works with other agencies and groups to achieve greater impact, avoid duplication and enhance the effectiveness of client services throughout FSF’s quad-county service area.

• Maintains positive relationships with clients, community partners, government agencies, and volunteers.

• Represents FSF at community events and meetings, including occasional support of Mobile Pantries to assist with distributing food and applications.

• Assist management as necessary.

Job requirements

QUALIFICATIONS

• Associates Degree; Bachelor’s Degree preferred.

• Minimum two years of hands-on, client services and casework experience, working with at-risk populations.

• Must be bilingual (English/Spanish or English/Creole).

• Strong computer skills with proficiency in Microsoft Office and demonstrated ability to use case management software and databases.

• Sensitivity to diverse populations with sound judgment and the ability to serve people in a compassionate, patient, friendly, and courteous manner, showing sincere interest in people’s concerns.

• Strong moral compass with ability to exercise discretion, including a demonstrated impartiality to certain organizations, agencies, groups, or individuals.

• Ability to work under pressure in a fast-paced environment while multiple deadlines and managing responsibilities, while simultaneously maintaining composure and ensuring excellent customer service.

• Strong communications skills, both written and verbal, with comfort and ability to speak publicly and teach others.

• Strong grammar, spelling, and math skills.

• Positive attitude, flexibility, and good sense of humor.

• Must have access to reliable transportation.

• Experience with state and federal benefits assistance programs such as SNAP, TANF, Long Term Care, and Medicaid is a preferred.

HOURS OF OPERATON: Hours of operation for this position are Tuesday-Saturday, 8:00 a.m. – 5:00 p.m., after business hours work may be required occasionally throughout the year to meet specific deadlines.

PHYSICAL DEMANDS & WORKING CONDITIONS:

• Based on OSHA Standards Lifting requirements are 50 lbs and when lifting loads heavier than 50 lbs, use two or more people to lift the load.

• This position works in a typical office setting. There may be extended periods of sitting, standing and/or bending; listening, talking and/or visual concentration; writing and/or computer use.

• After business hours work and weekend work is required occasionally throughout the year.

• Frequent travel between quad-county areas using personal vehicle is required.

• Occasional same day, out of town travel for meeting, conferences and special events using personal vehicle and/or public transportation is required.

• Occasional overnight, out of town travel for meetings and conferences using public transportation is required.

• Involves activities in both office and warehouse environments with exposure to the climate and South Florida weather.

• The noise level in the work environment is usually moderate to loud.