About the role
Reporting to the Program Delivery Manager, this role will coordinate the successful delivery of projects for Infoxchange’s client and case management software.
Key duties and responsibilities
- Coordinate the successful delivery of medium to large projects for Infoxchange’s client and case management software
- Establish and maintain strong working relationships with project stakeholders, including government and non-government organisations
- Creation and maintenance of project schedules, including resource allocations and tracking of progress against baseline estimates
- Facilitate regular project status reporting and meetings with internal and external stakeholders, detailing progress against budget, time, scope, and quality
- Manage and track project budget and manage the commercial delivery of the project in collaboration with Customer Engagement Team and the Finance team
- Identify, mitigate, and document project risks and issues (including escalations)
- Manage project change, including negotiation of changes to cost, scope, time, and resources
- Create and maintain internal documentation, user guides and training materials
- Other ad hoc duties as required
Key selection criteria
To succeed in this role at Infoxchange, you will demonstrate:
- Demonstrated experience in a formal project management role, with requisite training, credentials or significant knowledge in one or more project methodologies
- Proven success in software (or comparable) project management and delivery in scope and budget
- Sound stakeholder management skills and negotiation techniques
- Excellent interpersonal, oral, and written communication skills
- Experience creating and maintaining project documentation (e.g., project schedules, RAID registers, key deliverables, etc)
- Proven ability managing project risks and issues
- Demonstrated ability to manage project change
- Knowledge or previous experience working in the not for profit and/or community services sector is highly valued
Personal Attributes
The following personal attributes are desirable:
- Strong understanding of the Not-for-Profit/community sector
- Ability to engage with abstract concepts and intangible requests and ground them in concrete examples, clear descriptions and actions
- Ability to manage ambiguity and navigate through uncertainty
- Ability to work independently on complex work, while acting as a team player
- Able to manage competing priorities and expectations across internal and external stakeholders
Employment conditions
- Full time
- Located in Melbourne or Brisbane (hybrid working available)
- Terms and conditions as per employment contract
- Standard hours as per contract, with some flexibility required
- Must complete a criminal record check and be willing to complete a WWCC