Career Coach

About the Organization:

New Moms believes in the strength, skills, and potential of young moms. Our comprehensive approach provides housing, job training, academic coaching, and family support to give moms and their children a path to lasting success. Combining behavioral research, proven methodology, and 40 years of real-world experience, New Moms has established an equity-driven model for generational change, challenging the barriers caused by systemic poverty and racism.

Our Commitment to Equity:

New Moms prioritizes racial equity as a strategic and organizational imperative. Strong candidates will be committed to integrating diversity, equity, and inclusion (DEI) values into their work goals and will be evaluated on their impact.

About the Job:

The Career Coach is a key member of the Workforce Development team whose primary is responsibility is providing comprehensive, individualized case management and coaching to young moms in the program. This position supports young moms so they can maximize the training, coaching, and job placement opportunities available. The Career Coach will champion all New Moms values including our commitment to diversity, equity and inclusion, in both strategic planning and performance. This position works primarily at Bright Endeavors in the East Garfield Park neighborhood.

Starting Salary: $48,000 DOQ

Schedule: In Office hours M-Th 8:30am - 4:30pm // Remote hours on Fridays

Key Job Responsibilities:

• Provides individualized case management to a caseload of young moms with various service intensity levels based on program phase
• Through a strengths-based approach, conducts thorough assessments of families, utilizing prescribed assessment tools on established schedule; service planning which identifies individualized career and education plan with goals, tasks and timelines that support the achievement of permanent employment of each participant
• Provides consistent and regular contact and engagement to support and monitor individual plans, addressing barriers to employment and retention as well as educational and training goals, modifying and redirecting participant career plans as required
• Supports participant transitions between all phases of programming from the classroom, transitional employment, job search, and employment retention; Service intensity is based on program phase and needs and includes follow-up retention support for a minimum of one year after program exit
• Provides mental health case management to participants experiencing emotional distress or mental health symptoms
• Collaborates with other staff and external community supports to enhance the stability and well-being of participants
• Regular use of supportive coaching technologies includes but isn't limited to New Moms' app, survey platforms, and other digital tools, to enhance connection and communication with participants
• Performs crisis prevention and intervention as needed
• Collaborates with classroom and production trainers to address participant performance issues, barriers to success, and to celebrate achievement
• Provide group and individualized coaching and training on family well-being topics including but not limited to parenting, financial capabilities and progress towards personal, career and/or education goals
• Compiles statistical information and completes internal reports to track program progress
• Participant records, including case notes, files, and other pertinent documentation is completed in a timely and accurate manner in agency and various funder databases
• Represent company in a positive and constructive manner in all dealings with participants, staff, and in all public forums
• Builds a robust resource list and relationships with community resources, bridge programs, housing, child care, counseling, and training providers to facilitate referrals and linkages to needed services
• Upholds the New Moms’ Executive Skills Coaching approach which is grounded in racial equity
• Regularly participates in agency and program staff meetings, as well as professional group seminars or conferences to enhance professional knowledge and job skills
• Supervises volunteers and/or interns, as determined by supervisor

Qualifications:

Education:

• Bachelor’s degree in related field OR H.S. Diploma or Equivalent + five (5) years of experience in related field required

Experience**:**

• Experience in the area of case management or Workforce Development programming preferred
• Familiarity and experience working with the Workforce Innovation and Opportunities Act (WIOA), or Community Development Block Grant (CDBG) strongly preferred
• Knowledge of various social service, educational and community resources

Skills/Traits:

• Excellent communication skills, both oral and in writing
• Experience with Microsoft operating systems and database management systems

Other requirements:

• Access to a reliable vehicle or ability to navigate public transportation required
• Ability to work evenings and weekends, depending on the needs of program

New Moms’ Benefits: We offer a comprehensive benefits package to full-time employees including health, dental, vision, disability, and life insurance; matching on retirement savings up to 3%; 15 paid holidays; and generous paid time off. We also offer several unique benefits to New Moms: discounts on Bright Endeavors products, free optional spiritual direction services, and half days on Fridays in the summer. Our Flexible Work Options policy allows for staff to work some hours remotely once training is complete. For licensed employees, you will receive over 20 free CEU's during onboarding and an additional 1.5 free CEU's/month throughout employment. We promote professional development and provide time for you to attend other external trainings opportunities as well. New Moms is a qualifying employer for student loan forgiveness and your time employed counts toward eligibility.

Keywords

Career CoachCase ManagementWorkforce DevelopmentCoachingTrainingCommunication SkillsDatabase Management