Call Centre Agent

JOB DESCRIPTION

Position:                                   Call Cente Agent (1 Position)

Location:                                  Ghana

Engagement:                         5 months with the possibility of extension

Preferred start date:           As soon as possible

About Pula:

At Pula, we are radically restructuring agricultural insurance, using technology to insure the previously unbanked, uninsured, untapped market of 1.5 billion smallholders worldwide.

We work in over 14 countries across Africa and Asia, and by 2020, we have facilitated crop insurance cover to over 4.7 million farmers across Kenya, India, Rwanda, Uganda, Nigeria, Mali, Senegal, Zambia, Ethiopia, Madagascar, Tanzania, and Malawi. Since raising our Series A, our operations have expanded globally including now Asia and Latin America.

Pula is fast-paced, constantly adapting to new opportunities and challenges. We are a high-performance, multi-cultural team. We expect our team to value performance, results and professionalism.

At Pula, our ways of working are informed by our Pula DNA, our culture. The Pula DNA is represented in four pillars as indicated below:

• Obsessed with results: We are responsible for our future and therefore we get things done!
• Connect the Dots: We continuously identify different customer needs & business problems and build solutions that deliver value.
• Have a Can do Attitude! We dare to do things differently to make things work.
• We have each others’ back: We look out for each other & we share high quality, timely feedback that makes us better.

About the Role

Pula is seeking experienced, motivated and energetic  personnel to fill in a Vacant position of Support desk Agent to be based in Ghana This is a challenging role and requires a results-oriented person with a positive attitude, excellent organization and communication skills. The candidate will be required to perform the following duties:

What you will be doing:

• Make 80+ outbound calls everyday.
• Participate in Weekly calls with HQ and provide timely updates and priorities.
• Build relationships with staff and clients.
• Update task tracking using Google Documents, Whatsapp and other Software as requested.
• Submit daily and weekly reports and KPIs as requested.
• Lead Implementation of surveys.
• Support with any challenges related to registration and claims processing.
• Any other duties assigned from time to time.

Who you are:

Required Qualifications, knowledge and competencies.

• Diploma/Degree in Customer Engagement, Business Management, Marketing or IT, those with a good understanding of call center technology will have an added advantage.
• Experience with working in data -rich settings with high analytical skills.
• Excellent communication skills--both in person and when using remote methods.
• Excellent Multitasking and time management skills.
• Work experience with Customer Service roles.
• Strong problem solving-ability and analytical skills.

To learn more about Pula:

• TED Talk: Crop Insurance, an Idea Worth Seeding
• New York Times: He Grew up on a Farm. Now, He Helps Protect Them
• The Economist: The Poor, Who Most Need Insurance, Are Least Likely to Have It

PULA  is an equal opportunities employer, we actively encourage applications from all sections of the community. Women and people with disabilities are strongly encouraged to apply.

NOTE: Job seekers are strongly advised to not indulge in any monetary engagement with any source in the name of guaranteed interviews or placements with employees.