Call Center Specialist

Descrizione

We’re Hiring for a Call Center Specialist!

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today!  Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues.  We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions.  At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

THE ROLE: The Call Center Specialist will be responsible for interfacing with end users, installers and dealers of our products and will utilize our company policies to effectively address their issues, complaints, and inquiries. In this role, the incumbent will also  be the first point of contact to our users and customers. We are interested in hiring individuals with a commitment to customer satisfaction and an ability to make quick and accurate decisions. We offer a full benefits package to include 4 WEEKS Paid Time Off (PTO) for hourly positions, health, dental, vision, investment savings plan, and other additional miscellaneous benefits.  Xylem will provide paid training for CDL upgrades (if applicable).

CORE RESPONSIBILITIES:  To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

• Answer incoming customer phone calls and take appropriate action for each call.
• Follow communication “scripts” when handling different topics.
• Identify customers’ needs, clarify information, understand every issue, and provide solutions.
• Build sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our database in a comprehensible way
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
• Willingness to expand knowledge and take on other duties as assigned.
• Participation in Xylem Watermark volunteer activities

QUALIFICATIONS:

• High school diploma or GED required; two-year degree preferred.
• Previous experience in a customer support role
• Track record of over-achieving quota
• Strong/active listening, verbal and written communication skills, professional phone voice.
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively.
• Strong computer skills

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG).  Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace.  Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today!  Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position.  Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.  Xylem reserves the right to modify this job description or assign other duties to this position as needed.