Mercy Corps is hiring a
Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long-term impact.
SYSTEM IMPLEMENTATION
Engage stakeholders to capture process/system needs through user stories, process flows, requirement lists, etc.
Analyze requirements and work with the People Team, subject matter experts, and system vendors to produce and implement process/system designs.
Configure, test, and deploy system functionality based on approved designs in collaboration with partner systems admins, SMEs, and IT
Coordinate and drive completion of functional requirements including but not limited to interfaces and custom builds.
Author and maintain HCM data dictionary, operating procedures, and user guides.
Support data conversion (extraction, transformation, load, validation)
Support engagement, communications, and training efforts
PRODUCTION SUPPORT
Manage production support process and resolve issues within service level agreements.
Triage reported incidents and functional requests.
Analyze system and process-related issues
Coordinate resolution of system issues and new requests with HCM Core Team, IT, vendors, and all stakeholders.
Provide minor system support.
SECURITY
Ensure compliance with security procedures and policies as determined by IT and operational leadership.
Proactively ensure that team members operate in a secure environment and are aware of policies.
None
Reports Directly To: Continuous Improvement Manager
Works Directly With HR, Finance, IT, Operations, vendor teams, etc
2 - 3 years of experience in process analysis and/or systems implementation in an analyst role
1 - 2 years of experience in system administration and or system production support
BA/BS in Information Systems, Human Resources, Business Administration, or related field.
Requires understanding of cloud-based applications, data governance, and BI.
Requires ability to communicate with technical and non-technical users.
Experience in UKG Pro, Informatica, or Cognos BI preferred.
Experience with an HR, recruiting, or Learning Management system is a plus.
English fluency required; proficiency in Spanish preferred.
Demonstrated history of providing excellent customer service and a high level of attention to detail.
Ability to follow procedures, complete tasks with high-quality outputs, meets deadlines, and work cooperatively with team members.
Must have strong analytical, and problem-solving skills, effective organizational and interpersonal skills; strong written and verbal communication.
Proficiency in SQL, C#, or JavaScript is a plus
Living Conditions / Environmental Conditions
The position is based in Colombia and it requires up to 10% travel to support country programs, which may include travel to insecure locations where freedom of movement is limited and areas where amenities are limited.
In support of our belief that learning organizations are more effective, efficient, and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.
We recognize that diversity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable, and inclusive than we are today.
Equal Employment Opportunity
Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have a sustained global impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.
Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme**.** We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.
As a safeguarding measure, Mercy Corps screens all potential US-Based employees. This is done following the conclusion of recruitment and prior to assuming full employment.
Our screening process is designed to be transparent and completed in partnership with new Team Members. You will have the opportunity to disclose any prior convictions at the conclusion of the recruitment process before the check is initiated. We ask that you do not disclose any prior convictions in your application materials or during the recruitment process.